外贸干货|外贸新手怎么样接听国外客户tel？
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<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">做为</span>外贸新手，接外国客户的<span style="color: black;">tel</span>可能是最让人感到“害怕”的一件事。<span style="color: black;">亦</span>许<span style="color: black;">非常多</span>外贸业务员有<span style="color: black;">有些</span>经历，老外打<span style="color: black;">tel</span>过来听不太懂他在讲什么，自己当然<span style="color: black;">亦</span><span style="color: black;">无</span>适当的话应对，<span style="color: black;">tel</span>完了后还不<span style="color: black;">晓得</span>是谁。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">如此一来会让外国客户觉得你<span style="color: black;">不足</span>专业<span style="color: black;">或</span>英文<span style="color: black;">不足</span>好，对你<span style="color: black;">机构</span><span style="color: black;">体积</span>规格产生<span style="color: black;">必定</span><span style="color: black;">消极</span>影响，二是很可能错失一个机会。<span style="color: black;">因此</span><span style="color: black;">非常多</span>外贸员可能是抱着求佛的<span style="color: black;">心理</span>，<span style="color: black;">期盼</span>老外能规矩的透过邮件来联系。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">然则</span>外贸新人做外贸久了还是会碰到有些国外客户打<span style="color: black;">tel</span>过来的，<span style="color: black;">倘若</span>对方本身英语很好<span style="color: black;">最少</span>能<span style="color: black;">晓得</span>他讲的大概关于哪方面内容，<span style="color: black;">倘若</span>对方<span style="color: black;">亦</span>是英语<span style="color: black;">通常</span>，加上自己对自己的英语<span style="color: black;">无</span><span style="color: black;">自信心</span>，基本上是<span style="color: black;">没法</span>沟通。如此<span style="color: black;">情况</span><span style="color: black;">怎样</span>能有效改进？以下是总结的<span style="color: black;">有些</span>经验，<span style="color: black;">期盼</span>对<span style="color: black;">大众</span>有所<span style="color: black;">帮忙</span>：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">第1</span>步</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">在看到有 +19 开头的<span style="color: black;">tel</span>时，<span style="color: black;">第1</span>时间准备好纸笔，方便记录（避免手忙脚乱）。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">第二步</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">接听后，礼貌的问候“HELLO”，<span style="color: black;">而后</span><span style="color: black;">一般</span>他会<span style="color: black;">首要</span>说他要找谁，你听到你的名字就说“THIS IS *** SPEAKING”（礼节性问候，<span style="color: black;">暗示</span>出亲切友好，并确认他没找错人）。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">第三步</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">接下来他会连续性的讲他要讲的话，这个时候很可能你<span style="color: black;">无</span>思想准备<span style="color: black;">或</span>尚未进入状态。<span style="color: black;">那样</span>你最好将他引导<span style="color: black;">根据</span>你的提问方式来回答，而不是叙述。你<span style="color: black;">能够</span>等他讲完一句时马上插进去说：“Excuse me，who is that speaking？”他会回答你名字，你记下来，<span style="color: black;">而后</span>问他“Where are you from，please？”<span style="color: black;">晓得</span>他是哪国人。<span style="color: black;">而后</span><span style="color: black;">能够</span>问对方”How can I help you?”</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">一般</span>打<span style="color: black;">tel</span>过来的都是<span style="color: black;">近期</span>和你电邮联系过的，极少是新客人。<span style="color: black;">倘若</span>名字和国家你能想起<span style="color: black;">或</span>马上在邮箱<span style="color: black;">查询</span>出是和你联系过的，你就能马上<span style="color: black;">晓得</span>他会讲哪方面问题啦，<span style="color: black;">倘若</span>想不起来，那就听他讲一下是关于哪个问题的，<span style="color: black;">倘若</span>你听到了，<span style="color: black;">然则</span>不太明白讲的什么，<span style="color: black;">能够</span>重复一遍，对方会对你说的<span style="color: black;">暗示</span>出“YES”或“NO”，<span style="color: black;">而后</span>你再继续提问。（为找到这个人联系的<span style="color: black;">关联</span>邮件来<span style="color: black;">认识</span>他可能要讲的内容，以及引导他<span style="color: black;">根据</span>你的思路谈下去）。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">第四步</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">在你判断出你<span style="color: black;">是不是</span>能够<span style="color: black;">认识</span>他说的，<span style="color: black;">倘若</span><span style="color: black;">能够</span>继续，<span style="color: black;">倘若</span>不<span style="color: black;">能够</span>你就说"我<span style="color: black;">认识</span>您讲的，<span style="color: black;">然则</span>请你再发一封邮件确认一下“I understand what you said，but could you send an email to me to confirm，please？”并确认他<span style="color: black;">是不是</span><span style="color: black;">晓得</span>邮箱<span style="color: black;">位置</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">第五步</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">倘若</span><span style="color: black;">经过</span>国家和人名没找到<span style="color: black;">关联</span>邮件，<span style="color: black;">能够</span>先问一句他<span style="color: black;">是不是</span>先前有发过邮件给你“Have you sent the email to me before？”<span style="color: black;">而后</span><span style="color: black;">重视</span>听“YES”还是“NO”（这个是方便<span style="color: black;">查询</span>，即使当时没找到，<span style="color: black;">此刻</span>找到他的邮件<span style="color: black;">亦</span>不迟，回复时不要忘记加上一句“THANKS FOR YOUR CALLING”）</p>最后记得礼节性地要说上一句“Glad to speak with you，GOOD BYE”。
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