外贸业务怎么样接国外客户tel？
Tel外贸业务<span style="color: black;">怎样</span>接国外客户<span style="color: black;">tel</span>？To be professional sales !<img src="http://mmbiz.qpic.cn/mmbiz/ZTc3MHHiaM1iashWhIeM7O7LeIDDFKB85FUN9N76eFxcibia2qgfhsTNloBH2AM07Xg5ZXmicxPKZFqIEP242yZUibSQ/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"><span style="color: black;">非常多</span>外贸业务员有<span style="color: black;">有些</span>经历，老外打<span style="color: black;">tel</span>过来听不太懂他在讲什么，自己当然<span style="color: black;">亦</span><span style="color: black;">无</span>适当的话应对，<span style="color: black;">tel</span>完了后还不<span style="color: black;">晓得</span>是谁。<span style="color: black;">如此一是让老外觉得你<span style="color: black;">不足</span>专业或说英语<span style="color: black;">不足</span>好，对你<span style="color: black;">机构</span><span style="color: black;">体积</span>规格产生<span style="color: black;">必定</span><span style="color: black;">消极</span>影响，二是很可能错失一个机会。<span style="color: black;"><span style="color: black;">因此</span><span style="color: black;">非常多</span>外贸员可能是抱着求佛的<span style="color: black;">心理</span>，<span style="color: black;">期盼</span>老外能规矩的透过邮件来联系。<span style="color: black;">然则</span>外贸业务做外贸久了还是会碰到有些国外客户打<span style="color: black;">tel</span>过来的，<span style="color: black;">倘若</span>对方本身英语很好<span style="color: black;">最少</span>能<span style="color: black;">晓得</span>他讲的大概关于哪方面内容，<span style="color: black;">倘若</span>对方<span style="color: black;">亦</span>是英语<span style="color: black;">通常</span>，加上自己对自己的英语<span style="color: black;">无</span><span style="color: black;">自信心</span>，基本上是<span style="color: black;">没法</span>沟通。如此<span style="color: black;">情况</span><span style="color: black;">怎样</span>能有效改进？<img src="http://mmbiz.qpic.cn/mmbiz/ZTc3MHHiaM1iashWhIeM7O7LeIDDFKB85FPv9HKyxcE2N8j3x1NSRiaH8N27899SvzytSOnKMztdxb6liaOw0Vpa9w/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></span></span><span style="color: black;"><span style="color: black;"><p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">以下是总结的<span style="color: black;">有些</span>经验，希望有所<span style="color: black;">帮忙</span>：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">第1</span>步：在看到是国外<span style="color: black;">tel</span>时，<span style="color: black;">第1</span>时间准备好纸笔，方便记录。（这个是避免手忙脚乱）</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">第二步：接听后，礼貌的问候“HELLO”，<span style="color: black;">而后</span><span style="color: black;">一般</span>他会<span style="color: black;">首要</span>说他要找谁，你听到你的名字就说“THIS IS *** SPEAKING”（礼节性问候，<span style="color: black;">暗示</span>出亲切友好，并确认他没找错人）</p>第三步：接下来他会连续性的讲他要讲的话，这个时候很可能你<span style="color: black;">无</span>思想准备<span style="color: black;">或</span>尚未进入状态。<span style="color: black;">那样</span>你最好将他引导<span style="color: black;">根据</span>你的提问方式来回答，而不是叙述。你<span style="color: black;">能够</span>等 他讲完一句时马上插进去说：“Excuse me，who is that speaking？”他会回答你名字，你记下来，<span style="color: black;">而后</span>问他“Where are you from，please？”<span style="color: black;">晓得</span>他是哪国人。<span style="color: black;"><span style="color: black;">而后</span>问他“What is the matter with you？”<span style="color: black;">而后</span>他会说关于哪方面的，<span style="color: black;">一般</span>打<span style="color: black;">tel</span>过来的都是<span style="color: black;">近期</span>和你电邮联系过的，极少是新客人。</span><span style="color: black;"><span style="color: black;"><span style="color: black;">倘若</span>名字和国家你能想起<span style="color: black;">或</span>马上在邮箱<span style="color: black;">查询</span>出是和你联系过的，你就能马上<span style="color: black;">晓得</span>他会讲哪方面问题啦，<span style="color: black;">倘若</span>想不起来，那就听他讲一下是关于哪个问题的，<span style="color: black;">倘若</span>你听到了，<span style="color: black;">然则</span>不太明白讲的什么，你重复他的话给他听，那他 会对你说的<span style="color: black;">暗示</span>出“YES”或“NO”<span style="color: black;">而后</span>你再继续提问。（为找到这个人联系的<span style="color: black;">关联</span>邮件来<span style="color: black;">认识</span>他可能要讲的内容，以及引导他<span style="color: black;">根据</span>你的思路谈下去）</span></span><span style="color: black;">第四步：在你判断出你<span style="color: black;">是不是</span>能够<span style="color: black;">认识</span>他说的，<span style="color: black;">倘若</span><span style="color: black;">能够</span>继续，<span style="color: black;">倘若</span>不<span style="color: black;">能够</span>你就说"我<span style="color: black;">认识</span>您讲的，<span style="color: black;">然则</span>请你再发一封邮件确认一下“I understand what you said，but could you send an email to me to confirm，please？”<span style="color: black;">而后</span>问他<span style="color: black;">是不是</span><span style="color: black;">晓得</span>邮箱<span style="color: black;">位置</span>，不<span style="color: black;">晓得</span>你就告诉他，请他发过来。（这个其实<span style="color: black;">亦</span>是不懂装一下懂，<span style="color: black;">倘若</span>你听不懂不要<span style="color: black;">一直</span>的说 NO，I DONT KNOW或否定的词，你就听，<span style="color: black;">而后</span><span style="color: black;">需求</span>他发邮件。目的当然是邮件能够看得更清楚他要表达的，<span style="color: black;">亦</span>是避免客人流失）</span><span style="color: black;"><span style="color: black;">第五步：<span style="color: black;">倘若</span><span style="color: black;">经过</span>国名人名没找到<span style="color: black;">关联</span>邮件，问一句他<span style="color: black;">是不是</span>先前有发过邮件给你“Have you sent the email to me before？”<span style="color: black;">而后</span><span style="color: black;">重视</span>听“YES”还是“NO”（这个是方便<span style="color: black;">查询</span>，即使当时没找到，<span style="color: black;">此刻</span>找到他的邮件<span style="color: black;">亦</span>不迟，回复时不要忘记加上一句“THANKS FOR YOUR CALLING”）</span></span><span style="color: black;"><span style="color: black;"><span style="color: black;">最后要说上一句Glad to speak with you，GOOD BYE。（最后是礼节性的了）<img src="http://mmbiz.qpic.cn/mmbiz/ZTc3MHHiaM1iashWhIeM7O7LeIDDFKB85FuFoEszAibyjY3db0gQIQUFMP6iaWIYHoavnqa1fAkChLRvc1wrKj2fbA/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;">外贸新人接国外客户<span style="color: black;">tel</span>时，要<span style="color: black;">重视</span>的问题：1、你不要自己心里有包袱，认为自己英语<span style="color: black;">欠好</span>，从而没办法认真听对方讲的。（反正英语是<span style="color: black;">欠好</span>，你就当是听不懂，能听一个是一个，就算全听不懂没人<span style="color: black;">晓得</span>这通<span style="color: black;">tel</span>对吧）<img src="http://mmbiz.qpic.cn/mmbiz/ZTc3MHHiaM1iashWhIeM7O7LeIDDFKB85FhicQvVFj0kiacy1xFYK98BmicJabHcDEHicibrhTF4RTUWiaBhv1jia77rf9A/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"><span style="color: black;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">外贸新人学习接国外客户<span style="color: black;">tel</span></p>平时要做的：
</span><span style="color: black;">1、邮件最好用OUTLOOK能够按国家或按人名<span style="color: black;">归类</span>，这个时候就大有用场了。</span><span style="color: black;">2、几个简单的英语单词还是要会的吧，平时多读一下这几个常用 单词，争取发音<span style="color: black;">非常</span>准确。</span><span style="color: black;">3、当然是用SKYPE多练，买个耳麦，找几个愿意聊天的老外在线聊。一是<span style="color: black;">认识</span>人家能<span style="color: black;">不可</span>听懂你讲的二是熟能生巧，听多了<span style="color: black;">保准</span>你 会想听到老外的<span style="color: black;">tel</span>。</span><span style="color: black;">4、抓住<span style="color: black;">每一个</span>进来的<span style="color: black;">tel</span>练习，找出一个适合自己听<span style="color: black;">tel</span>的方式。<img src="http://mmbiz.qpic.cn/mmbiz/ZTc3MHHiaM1iashWhIeM7O7LeIDDFKB85FyicsVibiaVPNmAu6ib4lJfdh5ww29SDamZ9VKxIfuribJ6NnOvGYiaFO0NNw/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">以下是应对这类<span style="color: black;">tel</span>的常用语句：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Hello, this is Mandy speaking.</p>Who is that speaking? <span style="color: black;">Where are you from？</span><span style="color: black;">What’s the matter with you? <span style="color: black;">Can I help you?</span><span style="color: black;">Who are you looking for? </span></span><span style="color: black;"><span style="color: black;">Oh, he/she is out, I’m his/her colleage. <span style="color: black;">Can you call in later? or you can leave a tellphone number.</span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">I will tell/inform him/her to call you promptly as soon as/when he/she is back.</span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">Excuse me, I don’t understand what you have said. I didn’t here clearly.</span></span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">Would you speak again please? </span></span></span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">Have you sent me an email before? </span></span></span></span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">Could you send the email to me please?</span></span></span></span></span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">Thank you for calling. </span></span></span></span></span></span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">Glad to speak to you. </span></span></span></span></span></span></span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">Hope I have helped you.</span></span></span></span></span></span></span></span></span></span></span><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;"><span style="color: black;">You are welcome. Byebye.</span></span></span></span></span></span></span></span></span></span></span></span>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">欢迎关注“众贸邦”<span style="color: black;">微X</span>：搜索公众号Tradeasy，或长按下图指纹识别图中二维码。</span></p><img src="http://mmbiz.qpic.cn/mmbiz/ZTc3MHHiaM1iashWhIeM7O7LeIDDFKB85FqJ4t54jHfIQl7bEdZricK5J35MAd6ekt3kQT4cnbyUWZdIoEX2MoJBQ/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;">
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你的话语如春风拂面，让我感到无比温暖。 感谢你的精彩评论，带给我新的思考角度。 论坛的成果是显著的，但我们不能因为成绩而沾沾自喜。
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