10家网络家政服务测评！触及e家帮、阿姨帮、天鹅到家等
<div style="color: black; text-align: left; margin-bottom: 10px;">
<div style="color: black; text-align: left; margin-bottom: 10px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-tjoges91tu/Sibcn9sAmyu8iX~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1729394511&x-signature=XROkoq1aK2KRzRZuKAkaSPPABt8%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">经过</span>手机下单</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">就能<span style="color: black;">方便</span>地预约钟点工、<span style="color: black;">保母</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">网络家政服务<span style="color: black;">作为</span>新潮流</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">“网购阿姨”的服务质量</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">是不是</span>能达到消费者的预期呢</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">近期</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">浙江省杭州市消费者权益<span style="color: black;">守护</span>委员会</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">颁布</span>网络家政平台服务评测结果</span></p><span style="color: black;"><span style="color: black;">这次</span>活动征集了30户普通住宅，以普通消费者身份<span style="color: black;">经过</span>手机在10家网络家政平台的<span style="color: black;">微X</span>小程序及APP平台下单的形式，进行上门清洁玻璃服务。</span><span style="color: black;">测评的10家网络家政平台分别为：</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">58同城到家精选、e家帮、阿姨帮、到家客、到位、好慷在家、家政帮、今往、天鹅到家、助家生活。</span></strong></span><span style="color: black;"><strong style="color: blue;">测评结果</strong></span><strong style="color: blue;">0</strong><strong style="color: blue;">1</strong><span style="color: black;"><strong style="color: blue;"><span style="color: black;">守时方面</span></strong></span>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">家政服务人员<span style="color: black;">根据</span>预约时间上门占比为83.3%，其中</span><strong style="color: blue;"><span style="color: black;">阿姨帮、到家客、到位、好慷在家、天鹅到家、助家生活</span></strong><span style="color: black;">6家平台服务人员均能“如约而至”，且最早的提前了20分钟到达。</span></p><strong style="color: blue;">0</strong><strong style="color: blue;">2</strong><span style="color: black;"><strong style="color: blue;"><span style="color: black;">服务规范性方面</span></strong></span>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">家政服务人员穿着工作服的占比为66.7%，其中，</span><strong style="color: blue;"><span style="color: black;">到位、好慷在家、家政帮、天鹅到家</span></strong><span style="color: black;">4大平台统一着装率为100%。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">家政服务人员进门自备鞋套的占比为86.7%，其中</span><strong style="color: blue;"><span style="color: black;">e家帮、阿姨帮、到位、好慷在家、家政帮、天鹅到家、助家生活</span></strong><span style="color: black;">7家平台服务人员进门自备鞋套率为100%，且上门服务自备专业清洁工具、清洁过程对工具配备安全<span style="color: black;">守护</span>绳的占比为93.33%。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">在完工后清理现场的占比为70%，其中</span><strong style="color: blue;"><span style="color: black;">阿姨帮、好慷在家、天鹅到家、助家生活</span></strong><span style="color: black;">4家平台完工后现场清理率为100%，</span><strong style="color: blue;"><span style="color: black;">58同城到家精选、到位、家政帮、今往</span></strong><span style="color: black;">4家平台完工后现场清理率为66.7%，<strong style="color: blue;">到家客</strong>完工后现场清理率为33.3%。</span></p><strong style="color: blue;">0</strong><strong style="color: blue;">3</strong><span style="color: black;"><strong style="color: blue;"><span style="color: black;">服务性价比方面</span></strong></span>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">主要<span style="color: black;">经过</span></span><strong style="color: blue;"><span style="color: black;">价格比对、服务效率、清洁程度</span></strong><span style="color: black;">做了测评：</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">-价格比对-</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">网络家政平台计费方式</span><span style="color: black;"><span style="color: black;">无</span>统一标准，计费方式多样</span><span style="color: black;">，有套餐优惠、储值卡、包年次卡、打折券等优惠形式。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">各平台“擦玻璃”服务网上公开报价汇总如下：</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-tjoges91tu/T5bFhVw3VC3EzU~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1729394511&x-signature=ytSq16TZnxwWem8KjZ0aqVlRrLs%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">这次</span>服务评测<span style="color: black;">实质</span>消费<span style="color: black;">状况</span><span style="color: black;">表示</span>，各平台“擦玻璃”服务平均收费价格为10.39元/平方米，</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">其中</span><span style="color: black;">到位、家政帮、助家生活</span><span style="color: black;">的收费相对较低，基本在每平方米在5-10元之间；</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">58同城到家精选、e家帮、到家客、好慷在家、今往和天鹅到家</span><span style="color: black;">6家平台收费在每平方米10-15元。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;"><span style="color: black;">实质</span>收费<span style="color: black;">状况</span>汇总如下：</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-tjoges91tu/T5bFhX0DZy98up~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1729394511&x-signature=HME8YZvdxl31ASL2B0%2BYIw7YrDk%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">-服务效率-</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">这次</span>评测的服务效率指<span style="color: black;">按照</span><span style="color: black;">实质</span>清洁区域面积与计费服务时长相比，得出每平方米的工作时间。计算结果<span style="color: black;">表示</span>，</span><span style="color: black;">“到位”</span><span style="color: black;">的家政工作人员每服务一平方米的玻璃需要4.7分钟，服务效率位居第1名。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">服务效率汇总表如下：</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-tjoges91tu/T5bFhXU1c9T1KH~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1729394511&x-signature=5LTovzsErV3UBq%2B0csrkIGmiXrQ%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">-清洁程度-</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">这次</span>服务测评<span style="color: black;">经过</span>组织的10位消费者<span style="color: black;">表率</span>对30户住宅窗户的清洗前和清洗后视频及照片，完成清洁效果等综合打分并取平均值。评分结果<span style="color: black;">表示</span>，<strong style="color: blue;">好慷在家、到位、助家生活、e家帮、阿姨帮、天鹅到家</strong>6家平台清洁质量较高。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-tjoges91tu/T5bFhZg5kpn90Y~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1729394511&x-signature=HdTRV8jbS6aa%2F8oZjOQsL4%2Bnqds%3D" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">杭州市消保委<span style="color: black;">意见</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">关联</span>监管<span style="color: black;">分部</span>、行业协会应加强引导，制定规范性的行业标准，设立行规、职业标准。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">加强各网络家政服务平台管理，<span style="color: black;">创立</span>质量考核和监督机制，<span style="color: black;">定时</span>收集分析消费者满意度和<span style="color: black;">关联</span>意见<span style="color: black;">意见</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">消费者要<span style="color: black;">加强</span>维权<span style="color: black;">认识</span>。</span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">◎ </span><span style="color: black;">消费前做好服务价格、服务质量比较工作，<span style="color: black;">小心</span>下单；</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">◎ </span><span style="color: black;">消费过程中，要注重权益<span style="color: black;">保证</span>，<span style="color: black;">发掘</span>未能<span style="color: black;">根据</span>约定<span style="color: black;">供给</span>服务<span style="color: black;">或</span>服务效果差等问题，要<span style="color: black;">即时</span>维权。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">中国消费者报新<span style="color: black;">媒介</span>编辑部出品</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">源自</span>/</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">中国消费者报·中国消费网</p>记者/施本允
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">编辑/裴莹 </span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">监制/何永鹏 任震宇</span></p>
</div>
</div>
楼主继续加油啊！外链论坛加油！ 楼主的文章深得我心，表示由衷的感谢！
页:
[1]