宁波公积金人工客服咨询tel总是打不通？官方答复来了
<span style="color: black;"><strong style="color: blue;"><span style="color: black;"><img src="https://mmbiz.qpic.cn/mmbiz_gif/wCbavpodB9jfIQfwTdamv8It9KtCnt1TibN28ntJk95icBxl1Ioh4ic81riaJ7UE1gh0gTeY2km7lvdEUsGC8HibLpw/640?wx_fmt=gif&tp=webp&wxfrom=5&wx_lazy=1" style="width: 50%; margin-bottom: 20px;"></span></strong></span><p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><a style="color: black;"><span style="color: black;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/wCbavpodB9jrrmHvSGSib5hZhicOMj2Zzf9WRyU5xRicfJzdMycnm8IG9YknibYIMouicGkpYhxqCaWBzQ4VFiaV0fAA/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></span></a></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> “公积金咨询<span style="color: black;">tel</span>人工客服打不通，怎么办”“无论是12345还是12329，都请我‘继续等待’，等到最后<span style="color: black;">tel</span>自动挂断了”……</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> <span style="color: black;">近期</span>，不少读者反映要咨询公积金问题，</span><span style="color: black;"><strong style="color: blue;">但咨询<span style="color: black;">tel</span>怎么<span style="color: black;">亦</span>打不通</strong></span><span style="color: black;">，除了<span style="color: black;">颁布</span>的<span style="color: black;">以上</span>两个短号外，<span style="color: black;">亦</span><span style="color: black;">无</span>其他可咨询的<span style="color: black;">tel</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">公积金事关家庭购房大计，热线<span style="color: black;">tel</span>打不通影响巨大，对此，记者进行了采访。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> 王女士打算咨询公积金提取问题：“<span style="color: black;">由于</span>贷款的银行<span style="color: black;">不可</span>申请<span style="color: black;">拜托</span>提取，<span style="color: black;">因此</span>每年要跑柜台支取，支取前想咨询一下需要带<span style="color: black;">那些</span>资料，以及家人<span style="color: black;">是不是</span><span style="color: black;">能够</span>互相提取。”</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">王女士<span style="color: black;">经过</span>市住建<span style="color: black;">分部</span>官网查到，公积金的咨询<span style="color: black;">tel</span>是12329。当她拨打后自动转入市12345政务服务热线，“<span style="color: black;">需求</span>输入<span style="color: black;">各样</span>信息后就转为<span style="color: black;">设备</span>人服务”。王女士好<span style="color: black;">不易</span>找到了人工客服选项，</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">却又被<span style="color: black;">通知</span>“人工座席忙，继续等待请按1”，多次等待后，仍<span style="color: black;">没法</span>拨通</span></strong><span style="color: black;">。</span></span><span style="color: black;"><span style="color: black;">另外</span>，还有<span style="color: black;">有些</span>网友<span style="color: black;">亦</span>反映了类似问题。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> <span style="color: black;">按照</span>读者<span style="color: black;">供给</span>的<span style="color: black;">状况</span>，记者<span style="color: black;">亦</span><span style="color: black;">起始</span>拨打12329，在多次被<span style="color: black;">需求</span>“继续等待请按1”后大约五分钟，系统自动挂断了记者的<span style="color: black;">tel</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">“公积金热线<span style="color: black;">tel</span>打不通，有<span style="color: black;">无</span>其他号码<span style="color: black;">能够</span>咨询？”对此，记者致电市住建局信访窗口，工作人员<span style="color: black;">暗示</span>，<span style="color: black;">她们</span>接到公积金热线“打不通”的投诉频率确实挺高的，<span style="color: black;">日前</span>该热线已转到市12345政务服务热线统一接听，<span style="color: black;">因此呢</span><span style="color: black;">没法</span><span style="color: black;">供给</span>其他替代号码以供咨询。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> 记者又联系了市12345政务服务热线中心<span style="color: black;">相关</span>负责人，这位负责人<span style="color: black;">暗示</span>，</span><strong style="color: blue;"><span style="color: black;"><span style="color: black;">近</span><span style="color: black;">期因<span style="color: black;">医疗保险</span>平台升级，群众来电较多，挤占了不少话务，<span style="color: black;">引起</span>公积金热线人工座席的接通率低。</span></span></strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> <span style="color: black;">针对</span>群众反映的问题，这位负责人<span style="color: black;">暗示</span>，将马上安排座席来<span style="color: black;">尽可能</span><span style="color: black;">保证</span>公积金业务的人工咨询，“<span style="color: black;">不外</span>‘3·15’临近，<span style="color: black;">近期</span>消费投诉方面的<span style="color: black;">tel</span>多了起来，可能会影响公积金热线人工座席的接通率，<span style="color: black;">这般</span>的现象会<span style="color: black;">连续</span>到3月20日<span style="color: black;">上下</span>”。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> 为应对正在到来的“3·15”话务高峰，</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">市12345政务服务热线中心近期将对未接通的公积金、消费纠纷、交通等咨询热线采用人工回拨服务</span></strong><span style="color: black;">，</span></span><span style="color: black;"><span style="color: black;">亦</span><span style="color: black;">便是</span>说，对部分未接通的<span style="color: black;">tel</span>，工作人员将在空余时间段进行回拨。市民万一打不通<span style="color: black;">关联</span><span style="color: black;">tel</span>，可尝试多次拨打<span style="color: black;">或</span>等待工作人员回拨。</span></p><span style="color: black;">宁波最实用的<span style="color: black;">新闻</span>，快关注</span><span style="color: black;">↓↓↓</span><span style="color: black;">来</span><span style="color: black;"><span style="color: black;">源 宁波日报</span></span><span style="color: black;"><span style="color: black;">一审 忻晓颖</span><span style="color: black;"><span style="color: black;">二审 乐冬妍</span></span></span><span style="color: black;">三审 徐效文 终审 杨静雅</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">宁波晚报生活号</span></strong></span><span style="color: black;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">微X</span>号 dnsb8727000</p>
</span><span style="color: black;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">宣传</span>联系</p>13586640957
</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;"><strong style="color: blue;"><strong style="color: blue;">点亮“在看<strong style="color: blue;">”，告诉我你来过</strong>！</strong></strong></span></strong></span><span style="color: black;"><strong style="color: blue;"><span style="color: black;"><strong style="color: blue;"><strong style="color: blue;"><img src="https://mmbiz.qpic.cn/mmbiz_gif/Yt2ibjN9McjAtsaCrzpmffBib90TDw5wNuKKLl1y5BxicSlhkicAtBicOXwqAm9WBAk5zQjPnshiboUhw9GB7X1piaxbA/640?wx_fmt=gif&tp=webp&wxfrom=5&wx_lazy=1" style="width: 50%; margin-bottom: 20px;"> </strong></strong></span></strong></span>
认真阅读了楼主的帖子，非常有益。
页:
[1]