微盟撤资、经营不善 死在风口上的酒店SaaS服务商「向蜜鸟」| 劲旅独家
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<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">去年,被微盟收购,一时风光无俩,<span style="color: black;">此刻</span>,逼员工离职,<span style="color: black;">已经是</span>垂死挣扎。向蜜鸟给行业带来<span style="color: black;">那些</span>启示?</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">撰稿 / 朴 华</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">编辑 / 壮 壮</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">图 / 图虫创意</span></p><span style="color: black;"><strong style="color: blue;"><span style="color: black;">01</span></strong></span><span style="color: black;">站在风口上,猪都能飞起来。如今,<span style="color: black;">一样</span>在风口上,一只比猪轻的多,还自带翅膀的“鸟”却在垂死挣扎,濒临死亡。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">这只“鸟”<span style="color: black;">便是</span>广州向蜜鸟网络科技有限<span style="color: black;">机构</span>(简<span style="color: black;">叫作</span>向蜜鸟)。</span></strong></span>
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</div> <span style="color: black;"><span style="color: black;">▲</span><span style="color: black;">微X</span>群聊录屏</span><span style="color: black;">“我想问一下,今天<span style="color: black;">已然</span>是11月25日了,请问10月份的工资什么时候发?合同上写的是当月工资会在次月17日发放。”</span><span style="color: black;">11月25日上午,在向蜜鸟的<span style="color: black;">微X</span>群里,有人<span style="color: black;">最终</span>忍不住问了起来,员工纷纷转发了这条信息,向负责人讨要说法。</span><span style="color: black;">之后,<span style="color: black;">机构</span>给员工发送邮件,提出<span style="color: black;">认识</span>决<span style="color: black;">方法</span>。</span>
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</div> <span style="color: black;"><span style="color: black;">▲</span>邮件录屏</span><span style="color: black;">在爆料人士<span style="color: black;">供给</span>的邮件录屏中,劲旅君看到,<span style="color: black;">机构</span>宣<span style="color: black;">叫作</span>自今年5月进行战略<span style="color: black;">调节</span><span style="color: black;">败兴</span>,业务及发展取得了长足进步。为了进一步<span style="color: black;">提高</span><span style="color: black;">机构</span>发展速度、深化制度改革,<span style="color: black;">提高</span>客户价值,<span style="color: black;">机构</span>将于12月1日起进行第二<span style="color: black;">周期</span>的战略<span style="color: black;">调节</span>。</span><span style="color: black;">在绩效方面,打破BD、运营大锅饭局面,各区域及<span style="color: black;">分部</span>、板块试行底薪+绩效奖励+股权的薪资<span style="color: black;">方法</span>。所有的岗位试行竞聘上岗制,能者上位。</span><span style="color: black;">实施<span style="color: black;">办法</span>中写到,愿意接受新的管理<span style="color: black;">方法</span>及竞聘上岗的员工,与各区域及板块负责人联系,确定岗位及薪资<span style="color: black;">方法</span>。而<span style="color: black;">不可</span>胜任<span style="color: black;">或</span>是竞聘上岗失败者,就要在规<span style="color: black;">按时</span>间内与人力资源部联系,由人力资源部进行解释并安排下一步工作。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">一位员工向劲旅君透露,给出的这两条其实都是死路。</span></strong></span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">接受新<span style="color: black;">方法</span>的员工以后每月薪资降为2500,剩余兑换为期权,等<span style="color: black;">机构</span>运营正常后,<span style="color: black;">机构</span>再恢复到正常标准。</span></strong></span><span style="color: black;">“有房贷又有车贷,只拿2500,家里生活将难以为继。<span style="color: black;">况且</span><span style="color: black;">机构</span>在效益好,呈<span style="color: black;">提升</span>状态时释放期权对员工<span style="color: black;">来讲</span>是福利,如今在企业垂死挣扎的时候,强制<span style="color: black;">需求</span>以一大部分工资来换取<span style="color: black;">机构</span>期权<span style="color: black;">便是</span>在绑架员工,<span style="color: black;">需求</span>共担<span style="color: black;">危害</span>,员工最后可能分毫不得。”<span style="color: black;">以上</span>员工<span style="color: black;">暗示</span>。</span><span style="color: black;">而后一种“进行解释并安排下一步工作”则是直接走人,这种<span style="color: black;">能够</span>拿到10月份工资,但并<span style="color: black;">不可</span><span style="color: black;">得到</span>赔偿。</span>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/3kzcx2XwcXptzKF5JDsmDoOp0SshicbYPTyRJXIDIDKMGLgwUzsxBpxl973Ps7QZxtF6elAHVcPjSAoiaicgLymyQ/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p><span style="color: black;">▲聊天截图</span><span style="color: black;">一场企业裁员大幕拉来,在仅有的两种<span style="color: black;">选取</span>之下,不少人无奈<span style="color: black;">选取</span>了后者。</span><span style="color: black;">据<span style="color: black;">认识</span>,短短<span style="color: black;">1星期</span>时间,<span style="color: black;">本来</span>130多人的<span style="color: black;">机构</span>,人员<span style="color: black;">已然</span>走了大半,还有<span style="color: black;">有些</span>正在办理离职。</span><span style="color: black;">劲旅君<span style="color: black;">认识</span>到,<span style="color: black;">日前</span>各市场大区仅剩两三个人在进行“收尾”工作,预计<span style="color: black;">将来</span>在已拓展的29个省份中,将只剩海南省一个市场。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;"><span style="color: black;">机构</span>后续运营所需的运营中心<span style="color: black;">亦</span><span style="color: black;">已然</span>走掉大半,数据运营和<span style="color: black;">制品</span>运营<span style="color: black;">已然</span>空无一人。</span></strong></span>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/3kzcx2XwcXptzKF5JDsmDoOp0SshicbYPh7RBeK4LstUibHAesKBHsHc13D2TTnfdI7j1P16MqGFAuJhY15RrJEg/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p><span style="color: black;"><span style="color: black;">▲</span>钉钉截图</span><span style="color: black;"><span style="color: black;">机构</span>已<span style="color: black;">处在</span>名存实亡状态。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">02</span></strong></span><span style="color: black;">什么<span style="color: black;">引起</span>了向蜜鸟的<span style="color: black;">危险</span>?</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">微盟撤资是<span style="color: black;">原由</span>之一。</span></strong></span><span style="color: black;">向蜜鸟是一家<span style="color: black;">微X</span>直销技术和运营服务商,专注于酒店及目的地旅游生活企业直销<span style="color: black;">行业</span>,<span style="color: black;">帮忙</span>企业重构<span style="color: black;">微X</span>直销平台,为企业<span style="color: black;">供给</span>个性化和模块化的定制<span style="color: black;">研发</span>及一站式运营服务。</span><span style="color: black;">简单<span style="color: black;">来讲</span>,<span style="color: black;">便是</span>酒店<span style="color: black;">经过</span>向蜜鸟的交易型SaaS<span style="color: black;">创立</span><span style="color: black;">微X</span>官方商城,使其商品和服务可在<span style="color: black;">微X</span>生态内进行传播<span style="color: black;">营销</span>,<span style="color: black;">帮忙</span>合作商户<span style="color: black;">有效</span>获取直客、优化管理效率、<span style="color: black;">提高</span>服务质量、扩宽品宣效果。</span><span style="color: black;">近两年微盟风头强劲,她是依托<span style="color: black;">微X</span>生态最大的智能<span style="color: black;">商场</span>服务商,打造了小程序、公众号、社交<span style="color: black;">宣传</span>多<span style="color: black;">途径</span>营销模式,<span style="color: black;">帮忙</span>客户抢占<span style="color: black;">微X</span>社交红利,今年年初在香港上市,被<span style="color: black;">叫作</span>为“新经济SaaS<span style="color: black;">第1</span>股”。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">2018年5月,微盟收购向蜜鸟,欲借此收购切入酒店垂直<span style="color: black;">行业</span></span></strong></span><span style="color: black;">,<span style="color: black;">经过</span><span style="color: black;">创立</span>酒店自有<span style="color: black;">微X</span>直销平台,为酒店行业<span style="color: black;">创立</span>一套智能化营销和运营管理的服务体系。</span><span style="color: black;">业内人士<span style="color: black;">叫作</span>,</span><span style="color: black;"><strong style="color: blue;">当时收购价约为1000多万</strong></span><span style="color: black;">。微盟虽然每年的流水不少,但利润并不高,2018年在营收超过8.6亿元的<span style="color: black;">状况</span>下,利润仅有5083.8万。微盟收购向蜜鸟,当时<span style="color: black;">亦</span>是下了很大决心。</span><span style="color: black;">但此后,二者的合作并不愉快。</span><span style="color: black;">一位接近向蜜鸟高层的人士告诉劲旅君,收购之初,微盟就提出要介入<span style="color: black;">机构</span><span style="color: black;">平常</span>管理,但遭到了向蜜鸟CEO林迅的拒绝,后来派驻的<span style="color: black;">有些</span>人员在开展工作并不<span style="color: black;">尤其</span>顺利后,<span style="color: black;">亦</span>都<span style="color: black;">持续</span>离开了。<span style="color: black;">乃至</span>微盟的一个高管,在向蜜鸟仅上班了一个星期,就以微盟有更重要的事情需要做借口离开。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">向蜜鸟经营不善则是另一个重要<span style="color: black;">原由</span>。</span></strong></span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">在微盟收购向蜜鸟之前,向蜜鸟每年的流水约为3000万,在被收购之后,人员大幅<span style="color: black;">增多</span>,消耗<span style="color: black;">亦</span>在<span style="color: black;">增加</span>,但业绩并<span style="color: black;">无</span>太大的变化。</span></strong></span><span style="color: black;"><span style="color: black;">况且</span>,<span style="color: black;">截止</span>10月份,离确定的4500万交易额<span style="color: black;">目的</span>还有<span style="color: black;">很强</span>差距。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">在管理<span style="color: black;">失去控制</span>和业绩<span style="color: black;">不良</span>的双重压力下,10月份,微盟撤资,停止发放向蜜鸟员工工资及<span style="color: black;">关联</span>报销款项</span></strong></span><span style="color: black;">,<span style="color: black;">引起</span><span style="color: black;">显现</span>了上面的<span style="color: black;">状况</span>。</span><span style="color: black;">“10月份撤资就相当于前期的投资血本无归,其实只要再等两个月,到十二月,基本上就<span style="color: black;">能够</span>达到<span style="color: black;">目的</span>交易额的80%,<span style="color: black;">亦</span><span style="color: black;">便是</span>3600万。”知情人士<span style="color: black;">叫作</span>,关键是微盟<span style="color: black;">已然</span>对向蜜鸟失去<span style="color: black;">自信心</span>,<span style="color: black;">选取</span>了<span style="color: black;">即时</span>止损。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">03</span></strong></span><span style="color: black;">向蜜鸟有这遭经历,有着很深的内在<span style="color: black;">原由</span>,<span style="color: black;">亦</span>是偶然中的必然。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">业务拓展模式存在问题。</span></strong></span><span style="color: black;">在这个行业,业绩的增长主要依赖两个引擎,一是商务,负责开拓客户;一是运营,负责后期<span style="color: black;">守护</span>,二者有效<span style="color: black;">协同</span><span style="color: black;">才可</span><span style="color: black;">持续</span>驱动<span style="color: black;">机构</span>业绩增长。</span><span style="color: black;">但在人员配备上,向蜜鸟重运营轻商务,在<span style="color: black;">有些</span><span style="color: black;">地区</span>,<span style="color: black;">乃至</span><span style="color: black;">显现</span>两个运营一个商务的<span style="color: black;">状况</span>,并未高速拓展客户。</span><span style="color: black;">互联网企业的重要衡量标准<span style="color: black;">便是</span>流量和转化率,<span style="color: black;">无</span>流量,何谈转化率?“重守不重攻”的策略让企业客户规模一直<span style="color: black;">处在</span>流失状态。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">向蜜鸟人员效能<span style="color: black;">不良</span>是重要问题。</span></strong></span><span style="color: black;"><span style="color: black;">日前</span>在同一赛道中,直客通排<span style="color: black;">第1</span>,向蜜鸟位列第二,<span style="color: black;">然则</span>二者之间的业绩差距巨大,重要<span style="color: black;">原由</span>是向蜜鸟员工的效能约为直客通的1/3。</span><span style="color: black;">知情人士<span style="color: black;">暗示</span>,<span style="color: black;">日前</span>全国高星级酒店<span style="color: black;">大概</span>14000家,直客通服务高星酒店数量近万家,但向蜜鸟合作酒店数量仅500多家;直客通官网<span style="color: black;">颁布</span>的销售额近3亿元,向蜜鸟每年仅为3000多万,<span style="color: black;">况且</span>在被收购之后的一年多时间里,这些数字并未<span style="color: black;">出现</span>很大变化。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">系统较为<span style="color: black;">繁杂</span>,<span style="color: black;">很难</span>上手。</span></strong></span><span style="color: black;">向蜜鸟的系统,在培训之前,并<span style="color: black;">不可</span><span style="color: black;">容易</span>上手,<span style="color: black;">过程</span>较为<span style="color: black;">繁杂</span>,系统流畅性差,而直客通的系统在旁边文字的提示下,就<span style="color: black;">能够</span><span style="color: black;">自动</span>操作,契合了酒店员工的<span style="color: black;">运用</span>习惯。</span><span style="color: black;">这两大差异<span style="color: black;">亦</span>源于最<span style="color: black;">起始</span>系统<span style="color: black;">研发</span>时构架的<span style="color: black;">区别</span>,向蜜鸟CTO王亮原来在工商银行做系统<span style="color: black;">研发</span>,直客通创始人之一陈赟就职于艺龙旅行网,做了10年的酒店服务系统,两者对旅游行业的<span style="color: black;">认识</span>和把握程度都<span style="color: black;">区别</span>,倾向<span style="color: black;">亦</span><span style="color: black;">区别</span>,做出来的系统<span style="color: black;">运用</span>体验差别<span style="color: black;">很强</span>。</span><strong style="color: blue;"><span style="color: black;">被收购之后并未将资金用于新流量拓展。</span></strong><span style="color: black;">在被收购之后,向蜜鸟并未<span style="color: black;">运用</span>资金进行新的业务拓展,发展<span style="color: black;">机构</span>框架,而是<span style="color: black;">运用</span><span style="color: black;">海量</span>资金在全国路演。这就类似于发了工资并未买米面油,而是先充值了游戏,这<span style="color: black;">亦</span>为如今的<span style="color: black;">存活</span><span style="color: black;">危险</span>埋下伏笔。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">04</span></strong></span><span style="color: black;">曾经致力于“让酒店业绩<span style="color: black;">提高</span>200%”的向蜜鸟,如今<span style="color: black;">已然</span>悄悄撤出了大部分市场。</span><span style="color: black;">向蜜鸟已签约服务的数百家中高端酒店客户,如希尔顿、莱佛士、悦榕庄、柏悦、洲际、开元、世贸、绿地及小南国等,正面临无人对接、无人跟进的尴尬局面。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;"><span style="color: black;">倘若</span><span style="color: black;">机构</span><span style="color: black;">无</span>能力引入<span style="color: black;">更加多</span>资金,稳住技术团队,<span style="color: black;">增多</span>商务和运营团队,将彻底“凉凉”。</span></strong></span><span style="color: black;">其实,向蜜鸟正处在风口之上,业内人士保守估计,<span style="color: black;">将来</span>这个行业规模将超过100亿。</span><span style="color: black;"><span style="color: black;">截止</span>2019年第三季度,<span style="color: black;">微X</span>及WeChat合并月活跃帐户数已达11.51亿,小程序日活跃帐户数超3亿,市场容量很大。</span><span style="color: black;">而随着OTA等分销<span style="color: black;">途径</span>日益上涨的交易佣金和运营压力的<span style="color: black;">增多</span>,酒店直销<span style="color: black;">认识</span><span style="color: black;">起始</span>觉醒,自建直销平台<span style="color: black;">作为</span>趋势。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">对酒店<span style="color: black;">来讲</span>,自己<span style="color: black;">研发</span> OTA 显然成本太高且<span style="color: black;">无</span>必要,采用分销的模式要消耗<span style="color: black;">海量</span>的<span style="color: black;">营销</span>成本,而省事又省钱的在线直销<span style="color: black;">作为</span>最为合适的模式。</span></strong></span><span style="color: black;"><span style="color: black;">创立</span>直销平台<span style="color: black;">寓意</span>着酒店将<span style="color: black;">把握</span><span style="color: black;">制品</span>定价主动权,使客户资产私有化、客户关系管理<span style="color: black;">作为</span>可能,酒店的获客和营销成本<span style="color: black;">亦</span>更低。</span><span style="color: black;">文旅企业<span style="color: black;">将来</span><span style="color: black;">亦</span>将是<span style="color: black;">微X</span>直销拓展的重点方向,<span style="color: black;">日前</span>直客通已签约了<span style="color: black;">关联</span>企业。</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">毫无疑问,<span style="color: black;">将来</span>这个行业还<span style="color: black;">有没有</span>限的可能性。</span></strong></span><span style="color: black;"><span style="color: black;">做为</span>行业老二,向蜜鸟的落败将<span style="color: black;">增多</span><span style="color: black;">全部</span>行业的集中度,<span style="color: black;">将来</span>,预计直客通将占有更大的市场份额。</span><span style="color: black;">但对行业<span style="color: black;">来讲</span>,这并不<span style="color: black;">必定</span>是好事。在原有的竞争态势下,向蜜鸟推出了2.6%的交易额抽成,直客通<span style="color: black;">亦</span><span style="color: black;">不外</span>3%,<span style="color: black;">将来</span>企业可能会面临<span style="color: black;">增多</span>的可能。</span><span style="color: black;">在风口之上,向蜜鸟倒下,还会有其他的企业<span style="color: black;">显现</span>。劲旅君<span style="color: black;">期盼</span>提醒这些后续的企业,在急切想要分<span style="color: black;">一起</span>蛋糕的<span style="color: black;">同期</span>,<span style="color: black;">亦</span>别忘记向蜜鸟的“教训”。</span><span style="color: black;">今日互动</span>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">关于向蜜鸟倒下还有<span style="color: black;">那些</span>内幕</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">欢迎<span style="color: black;">大众</span>联系劲旅君爆料</span></p>
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