荐书|诠释小米品牌崛起的奥密
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="http://mmbiz.qpic.cn/mmbiz/qybrcyiaOIx1JuVFPnzGrwVWt3gQjxEXKHo1tNeNBvMbNatOdSwbJQ0v7tn8uPSMyEIhA3lanh0ENo3icEHtlribQ/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p><strong style="color: blue;">【荐书】栏目由<strong style="color: blue;">新华网思客</strong>联手<strong style="color: blue;">中信书院</strong><span style="color: black;">一起</span>推出,每周六与您相约。</strong>当小米<span style="color: black;">研发</span><span style="color: black;">制品</span>时,数十万米粉出谋划策;当小米新品上线时,数亿<span style="color: black;">营销</span>额瞬间完成;当小米推广<span style="color: black;">制品</span>时,千万粉丝奔走相告……这是中国<span style="color: black;">商场</span>史上前所未有的奇观。<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">小米的品牌<span style="color: black;">奥密</span>到底是什么?小米品牌营销灵魂<span style="color: black;">名人</span>黎万强,<span style="color: black;">在《参与感:小米口碑营销内部手册》中揭开了小米的<span style="color: black;">奥密</span>。</span></p><img src="http://mmbiz.qpic.cn/mmbiz/uOZibAsVNWEF0Vc7OGBFPpHBrxMpkHC2kz0ygWLgxnnBBgmqJH8BMkL7GE0SOrRD2Pl8PCS57oefb2icUtCwSNWA/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"><strong style="color: blue;"><span style="color: black;"> 黎万强</span></strong><span style="color: black;">小米科技联合创始人、品牌营销灵魂<span style="color: black;">名人</span>,</span><span style="color: black;"><span style="color: black;">商场</span>畅销书作者</span><img src="http://mmbiz.qpic.cn/mmbiz/uOZibAsVNWEF0Vc7OGBFPpHBrxMpkHC2k0hqjzmXY5Aib2LRTL5ypGBbswcOSCKbbsAn8qyExcJLVqqOseAFJcVw/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"><span style="color: black;">小米品牌的<span style="color: black;">奥密</span>到底是什么?我的答案<span style="color: black;">便是</span><strong style="color: blue;">参与感</strong>。小米卖的不是<span style="color: black;">制品</span>,而是参与感。在今天来讲我觉得<strong style="color: blue;">参与感的时代</strong><span style="color: black;">已然</span>到来了。</span><span style="color: black;">聊天的时候<span style="color: black;">非常多</span><span style="color: black;">伴侣</span>都会问我,小米有什么不<span style="color: black;">同样</span>?我就跟<span style="color: black;">她们</span>说小米手机的用户是</span><span style="color: black;"><strong style="color: blue;"><span style="color: black;">玩手机</span></strong></span><span style="color: black;">,而其他品牌的手机呢,<span style="color: black;">非常多</span>用户都是在</span><span style="color: black;"><strong style="color: blue;">用手机</strong></span><span style="color: black;">,我觉得这是最<span style="color: black;">基本</span>的<span style="color: black;">区别</span></span>。<span style="color: black;"><strong style="color: blue;">小米<span style="color: black;">实质</span>上是把做<span style="color: black;">制品</span><span style="color: black;">开发</span>,做市场,做售后服务的过程都融入了参与感的理念。</strong>我举几个案例<span style="color: black;">大众</span><span style="color: black;">一块</span>来看一下。</span><img src="http://mmbiz.qpic.cn/mmbiz/uOZibAsVNWEF0Vc7OGBFPpHBrxMpkHC2krbSyhXesQJS7333OwfCianPWbsU6AOzkKfu7rC2IeHDDTibqGRaF0licQ/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;">小米手机论坛是一个很载重很垂直的厂商论坛,但在里面你<span style="color: black;">能够</span>看到<span style="color: black;">咱们</span>在用户管理上有<span style="color: black;">必定</span>的设定,<span style="color: black;">便是</span>说<span style="color: black;">咱们</span>对用户有<span style="color: black;">必定</span>的分层。<span style="color: black;"><strong style="color: blue;">MIUI</strong></span>是小米的<span style="color: black;">第1</span>个项目,那时候我带队做这个项目时就在设想一个事情,<span style="color: black;">便是</span><span style="color: black;">咱们</span>能<span style="color: black;">不可</span><span style="color: black;">创立</span>有10万人的<span style="color: black;">开发</span>团队,一<span style="color: black;">起始</span>我在跟我的小组去沟通的时候,<span style="color: black;">大众</span>听了觉得是<span style="color: black;">难以置信</span>的,<span style="color: black;">由于</span>你不可能去招10万人在<span style="color: black;">机构</span>里面,我后来跟他讲说这个10万人是怎么回事呢,我说<span style="color: black;">咱们</span>的<span style="color: black;">机构</span>一<span style="color: black;">起始</span><span style="color: black;">开发</span>人员就100个人,但我在最外围<span style="color: black;">咱们</span>会找到大概1000—2000人当<span style="color: black;">咱们</span>的荣誉<span style="color: black;">研发</span>组,<span style="color: black;">另一</span>每周跟着<span style="color: black;">咱们</span>这个<span style="color: black;">制品</span>在更新的深度用户我相信肯定有10万人,这是第三层,最外面的那一层肯定有过千万人的用户,他<span style="color: black;">亦</span>许不是每周更新,<span style="color: black;">便是</span>说<span style="color: black;">咱们</span>怎能能把用户分层管理,小米今天做MIUI很成功,<span style="color: black;"><strong style="color: blue;">互联网的<span style="color: black;">研发</span>模式很重要</strong></span><strong style="color: blue;">。</strong> 2 <span style="color: black;"><strong style="color: blue;">微</strong></span><strong style="color: blue;"><span style="color: black;">信:<span style="color: black;">半成品</span>+参与感<span style="color: black;">=</span>成品</span></strong><span style="color: black;">其他<span style="color: black;">机构</span>大概是怎么做参与感的?我给<span style="color: black;">大众</span>分享<span style="color: black;">有些</span><span style="color: black;">微X</span>的案例。</span><strong style="color: blue;"><span style="color: black;">全民打飞机</span></strong><span style="color: black;">,<span style="color: black;">大众</span>应该都玩过,其实这个案例做的非常成功。<span style="color: black;">非常多</span>时候<span style="color: black;">咱们</span>在做市场营销的时候,都得面对版本更新有一个很好功能的压力,要怎么推广让用户去接受?最简单的<span style="color: black;">便是</span>发一个<span style="color: black;">博客</span>,但<span style="color: black;">她们</span>做的很巧妙,在升级更新的时候做了一个小游戏,<span style="color: black;">经过</span><span style="color: black;">大众</span>低成本地玩了之后立刻感觉到在<span style="color: black;">伴侣</span>圈玩游戏的乐趣,我觉得这是一个非常好的<span style="color: black;">办法</span>。</span><span style="color: black;">在5.0以后<span style="color: black;">思虑</span><span style="color: black;">非常多</span><span style="color: black;">商场</span>化的事情之后,<span style="color: black;">她们</span>在去年年底又做了一个<span style="color: black;">特别有</span>意思的活动,<span style="color: black;">大众</span>都<span style="color: black;">晓得</span><span style="color: black;">便是</span></span><strong style="color: blue;"><span style="color: black;">发红包</span></strong><span style="color: black;">,这<span style="color: black;">亦</span>是一个很经典的案例。张小龙曾经讲过一个半成品的观点,我后来<span style="color: black;">发掘</span>跟<span style="color: black;">咱们</span><span style="color: black;">说到</span>的参与感是有异曲同工之妙的,他认为,</span><span style="color: black;">当下<span style="color: black;">咱们</span>在做<span style="color: black;">制品</span>的时候<span style="color: black;">便是</span>一个半成品,是要用户参与之后才是一个<span style="color: black;">最后</span>的成品</span><span style="color: black;">。这一点我觉得<span style="color: black;">微X</span>的设计里面跟<span style="color: black;">咱们</span>所<span style="color: black;">说到</span>的参与感是很像的,半成品加参与感等于成品。</span> 3 <span style="color: black;"><strong style="color: blue;">无印良品 :</strong></span><strong style="color: blue;"><span style="color: black;"> 聆听客户的想法</span></strong><span style="color: black;">无印良品,一个很经典的生活品牌。在无印良品的<span style="color: black;">机构</span>里面有一个<span style="color: black;">分部</span>叫<span style="color: black;"><strong style="color: blue;"><span style="color: black;">生活良品<span style="color: black;">科研</span>所</span></strong></span>。我后来<span style="color: black;">发掘</span><span style="color: black;">她们</span>做<span style="color: black;">制品</span>的改进过程跟<span style="color: black;">咱们</span>做MIUI有点类似,但<span style="color: black;">她们</span>的周期是<span style="color: black;">一月</span><span style="color: black;">或</span>一个季度,<span style="color: black;">咱们</span>是每周在做,但<span style="color: black;">全部</span>思路流程跟我刚才<span style="color: black;">说到</span>的MIUI是很像,<span style="color: black;">便是</span><span style="color: black;">她们</span>在做<span style="color: black;">制品</span>的时候会<span style="color: black;"><span style="color: black;">把<span style="color: black;">区别</span>的改进<span style="color: black;">方法</span>放出来,<span style="color: black;">而后</span>听顾客的想法,再做其他的改进</span>。</span></span><img src="http://mmbiz.qpic.cn/mmbiz/uOZibAsVNWEF0Vc7OGBFPpHBrxMpkHC2kNVgCuw8vjiaf73iayAjCic53CXr30PjiciaeXFq8AibFz9aw7bTDic4r6Y2vw/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"><span style="color: black;">例如</span>说<span style="color: black;">她们</span>这个案子做的是一个地板擦的收纳盒,A<span style="color: black;">方法</span><span style="color: black;">便是</span>一个贴着墙的收纳盒,B<span style="color: black;">方法</span>是横着放的,<span style="color: black;">尤其</span>优雅,这是一个比较传统的<span style="color: black;">方法</span>。后来<span style="color: black;">她们</span>的<span style="color: black;">最后</span><span style="color: black;">方法</span>是<span style="color: black;">这般</span>的,<span style="color: black;">便是</span><span style="color: black;">选取</span>了一个以竖性为主,<span style="color: black;">然则</span>横向的,接触面更大稳定性更高。<span style="color: black;">包含</span><span style="color: black;">她们</span><span style="color: black;">亦</span>有一系列的让顾客能够参与<span style="color: black;">开发</span>的流程和设计,我就不展开讲了。 4<strong style="color: blue;"><span style="color: black;">怎么构建<span style="color: black;">参与感</span>?</span></strong><span style="color: black;">怎么去构建参与感?<span style="color: black;">咱们</span>整理了</span>“<strong style="color: blue;"><span style="color: black;">参与感三三法则</span></strong><span style="color: black;">”:</span><span style="color: black;">三个战术,三个法则。</span><span style="color: black;">三个战术,<span style="color: black;">第1</span>是开放参与节点,第二是设计互动方式,第三是扩散口碑事件。三个战略是做爆品的<span style="color: black;">制品</span>战略,做粉丝的用户战略,做自<span style="color: black;">媒介</span>的内容战略。所有的<span style="color: black;">机构</span>在今天的这个时代都应该变成自<span style="color: black;">媒介</span>。</span><span style="color: black;"><span style="color: black;">咱们</span>在做企业的过程中,不妨把企业做<span style="color: black;">制品</span>做市场摊开来看,</span><span style="color: black;"><span style="color: black;">每一个</span>环节<span style="color: black;">能够</span>让用户来参与</span><span style="color: black;">,这个参与应该是要<span style="color: black;">供给</span>功能来设定的,对用户对企业都是双方获益的,双方获益是很重要的。开放参与节点,千万不要把他纯粹做成是一个炒作,做成一个简单的事件,<span style="color: black;">必定</span>要双方获益。</span><img src="http://mmbiz.qpic.cn/mmbiz/uOZibAsVNWEF0Vc7OGBFPpHBrxMpkHC2kIAe0ChxDvaOalNIrsy17trrJoIXuXZbic54kib7Dvt63HQUACPtl5MkA/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"><span style="color: black;"><span style="color: black;">包含</span>小米的开放日,<span style="color: black;">咱们</span>做一个偏服务的参与感的<span style="color: black;">制品</span>,叫开放日,<span style="color: black;">咱们</span>让所有粉丝参与<span style="color: black;">咱们</span>的<span style="color: black;">机构</span>,帮<span style="color: black;">咱们</span>发货,做客服……你<span style="color: black;">能够</span>很自信地说我的品质是怎么样的,我有<span style="color: black;">自信心</span>,这是<span style="color: black;">咱们</span>的库房和<span style="color: black;">有些</span>商品,在开放参加节点之后,你下一个要设定相应的互动方式,<span style="color: black;">这儿</span>面的互动方式我认为要<span style="color: black;">重视</span>一个原则<span style="color: black;">便是</span></span><span style="color: black;"><span style="color: black;">必定</span>要简单,千万不要做太<span style="color: black;">繁杂</span>的事情;<span style="color: black;">而后</span>要有趣真实。</span><span style="color: black;"><span style="color: black;">亦</span>许<span style="color: black;">咱们</span>每一个人、每一个团队、每一个<span style="color: black;">机构</span>都能够很轻易地说我<span style="color: black;">亦</span><span style="color: black;">能够</span>让用户参与进来,让他跟我互动,但<span style="color: black;">为何</span>我的互动很难变成口碑,很难变成事件?<span style="color: black;">因此</span><span style="color: black;">怎么样</span>去</span><strong style="color: blue;"><span style="color: black;">扩散口碑</span></strong><span style="color: black;">是一个很重要的环节。在这个环节,<span style="color: black;">第1</span>步<span style="color: black;">必定</span>要先做好的<span style="color: black;">便是</span>不要有太多功利思想,要先做总的用户,把总的用户做起来,</span><span style="color: black;">一旦找到真正的铁杆用户之后再去扩散</span>。<span style="color: black;"><span style="color: black;">科研</span>小米,<span style="color: black;">非常多</span>时候<span style="color: black;">大众</span>都只看到战术上的分解,<span style="color: black;">为何</span>有些企业在做<span style="color: black;">一样</span>的参与感的活动的时候<span style="color: black;">无</span>像小米<span style="color: black;">这般</span>变得可<span style="color: black;">连续</span>?<span style="color: black;">由于</span><span style="color: black;">大众</span><span style="color: black;">无</span>从</span><strong style="color: blue;"><span style="color: black;">战略层面</span></strong><span style="color: black;">去构建参与感。</span><span style="color: black;">战略里面我提的有两点,一个是</span><strong style="color: blue;"><span style="color: black;">爆点</span></strong><span style="color: black;">,要相信</span><span style="color: black;">一次决策,不要做太多的<span style="color: black;">制品</span>太多的功能</span><span style="color: black;">,你要制作一个能做到<span style="color: black;">第1</span>的就够了。做粉丝的要点战略是要先做服务,<span style="color: black;">大众</span>不要先着急一上来就说<span style="color: black;">咱们</span>要用户去帮<span style="color: black;">咱们</span>宣传。</span><span style="color: black;"><span style="color: black;">咱们</span>在<span style="color: black;">微X</span>上将近有800万的粉丝,<span style="color: black;">大众</span>看到这两个活动都是一个很简单的<span style="color: black;">信息</span>推送,一个是<span style="color: black;">资讯</span>推送,<span style="color: black;">第1</span>个打开率有45%,第二个<span style="color: black;">仅有</span>15%,差了三倍,<span style="color: black;">公众</span>的公众号打开率<span style="color: black;">仅有</span>10%到30%,这两者的差别是什么呢?<span style="color: black;">由于</span><span style="color: black;">第1</span>条内容是一个<span style="color: black;">制品</span>的发布和促销,第二个是一个纯粹的活动。</span><span style="color: black;">在<span style="color: black;">守护</span>铁杆粉丝的时候,跟他</span><span style="color: black;">臭味相投很重要</span><span style="color: black;">,千万不要太集中精力的说用钱和利益驱动,你用钱和利益驱动,氛围就<span style="color: black;">无</span>了。</span> 5 <span style="color: black;"><strong style="color: blue;">用户关系:</strong></span><strong style="color: blue;"><span style="color: black;"><span style="color: black;">奋斗</span>和用户做<span style="color: black;">伴侣</span></span></strong><span style="color: black;"><span style="color: black;">此刻</span>绝大<span style="color: black;">都数</span>的时候都是企业给用户下跪,尽管他心里面想的是给用户下跪,但<span style="color: black;">最后</span>表达是让用户下跪。</span><span style="color: black;">绝大<span style="color: black;">都数</span>的企业都是说,只要让我<span style="color: black;">挣钱</span>,我给你下跪就<span style="color: black;">能够</span>。<span style="color: black;">亦</span>许他<span style="color: black;">这般</span>想,但<span style="color: black;">常常</span><span style="color: black;">挣钱</span>之后都是让用户下跪。在小米,<span style="color: black;">咱们</span>后来<span style="color: black;">奋斗</span>和用户做<span style="color: black;">伴侣</span>,</span><span style="color: black;"><span style="color: black;">咱们</span>想和用户<span style="color: black;">一块</span>成长,让用户参与进来,这<span style="color: black;">便是</span>小米跟用户的关系的哲学。</span> 6 <strong style="color: blue;"><span style="color: black;"><span style="color: black;">营销<span style="color: black;">便是</span>服务,<span style="color: black;">宣传</span></span><span style="color: black;">便是</span>信息</span></strong><span style="color: black;">非常多</span>人看小米,很容易只看到营销,其实本质是口碑。那时小米本身参与感的<span style="color: black;">办法</span>论都是口碑的<span style="color: black;">办法</span>论,雷军在2008年的时候就提过<span style="color: black;">专注、极致、口碑、快</span>,<span style="color: black;">咱们</span>都是以口碑为准的,<span style="color: black;">因此</span>互联网思维口碑是小米的参与感的原点。大数据<span style="color: black;">针对</span>做<span style="color: black;">制品</span>和<span style="color: black;">营销</span>来讲是非常有利的。大数据会给营销带来什么样的变革?<span style="color: black;">将来</span>,<span style="color: black;"><strong style="color: blue;">当自<span style="color: black;">媒介</span>这个平台越来越强化的时候,营销<span style="color: black;">便是</span>一种服务,<span style="color: black;">宣传</span><span style="color: black;">便是</span>信息。</strong></span>是说当数据越来越<span style="color: black;">精细</span>的时候,你<span style="color: black;">所说</span>的<span style="color: black;">宣传</span>投放其实都变<span style="color: black;">成为了</span><span style="color: black;">制品</span>的信息。<img src="http://mmbiz.qpic.cn/mmbiz/uOZibAsVNWEF0Vc7OGBFPpHBrxMpkHC2kN3YoquiadV9VWFibcpzVFEj0W6jFLMBCiaia0FBia3XogJjJz6iaLYxve8oQ/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"><span style="color: black;">例如</span>说刚好我当下口渴了,你跟我<span style="color: black;">举荐</span>一个卖水的<span style="color: black;">宣传</span>,肯定对我来讲是<span style="color: black;">一个有价值的<span style="color: black;">制品</span>信息而不是<span style="color: black;">宣传</span>,是给我<span style="color: black;">供给</span>了一个很贴心的服务</span>。<span style="color: black;">例如</span>说电视<span style="color: black;">宣传</span>,一个<span style="color: black;">宣传</span>播出之后它影响了1万人,<span style="color: black;">大众</span>都看到这个<span style="color: black;">宣传</span>了,但真正有兴趣的可能<span style="color: black;">仅有</span>10个人,到了互联网之后<span style="color: black;">宣传</span><span style="color: black;">能够</span><span style="color: black;">精细</span>点了。<span style="color: black;">例如</span>百度的关键字<span style="color: black;">宣传</span>,<span style="color: black;">例如</span><span style="color: black;">有些</span>客户端的浏览器有统计<span style="color: black;">行径</span>的<span style="color: black;">宣传</span>,搜索马自达路虎,我可能给你推送路虎的汽车<span style="color: black;">宣传</span>,就相对比较<span style="color: black;">精细</span>。这个范围可能是让一千人<span style="color: black;">能够</span>看到,<span style="color: black;">然则</span>这其中真正想买车的人可能<span style="color: black;">便是</span>10个人。大数据再往下发展,某一天肯定能做得到,只给那10个人直接投放相应的<span style="color: black;">精细</span><span style="color: black;">宣传</span>,那个方向那个<span style="color: black;">宣传</span>其实<span style="color: black;">便是</span><span style="color: black;">制品</span>的信息。回头来讲,<span style="color: black;">咱们</span>来讲营销的走向,<span style="color: black;">将来</span>什么是好的营销?我的理解是“<span style="color: black;"><span style="color: black;">制品</span>是1,营销是0</span>”。今天你会<span style="color: black;">发掘</span><span style="color: black;">好似</span>营销都是在你当下做<span style="color: black;">制品</span>的时候<span style="color: black;">已然</span><span style="color: black;">移植</span>了,很难去靠忽悠一个点去砸<span style="color: black;">宣传</span>就把一个品牌砸的基业长青。<span style="color: black;">大众</span>看<span style="color: black;">咱们</span>的发布会,大的营销活动做得很成功。<span style="color: black;">大众</span>看到的都是<span style="color: black;">咱们</span>营销上的<span style="color: black;">有些</span>活动案子,但<span style="color: black;">大众</span><span style="color: black;">晓得</span>吗,<span style="color: black;">咱们</span>发布的<span style="color: black;">制品</span>都是一年前就<span style="color: black;">已然</span>定义了。<span style="color: black;"><strong style="color: blue;">营销所要做的工作不是创造,是<span style="color: black;">发掘</span>与表达</strong>。</span><span style="color: black;">咱们</span>做互联网<span style="color: black;">制品</span>的时候信息是非常透明的,<span style="color: black;">亦</span><span style="color: black;">便是</span>要做营销的你,<span style="color: black;"><span style="color: black;">必定</span>要真正<span style="color: black;">认识</span><span style="color: black;">制品</span></span>,把<span style="color: black;">制品</span>做好。<span style="color: black;">针对</span>你来讲,你只要把<span style="color: black;">制品</span>真正打动你的点,把它很好地表达出来就<span style="color: black;">能够</span>了。<span style="color: black;">因此</span>在小米<span style="color: black;">大众</span>看到一个很奇怪的现象,做市场的都是做<span style="color: black;">制品</span>出来的,这<span style="color: black;">背面</span>的理论和支撑点<span style="color: black;">便是</span>我这个观点。我认为,营销<span style="color: black;">将来</span>的走向还是要看<span style="color: black;">制品</span>,<span style="color: black;">因此</span>今天我给<span style="color: black;">大众</span>的<span style="color: black;">意见</span>是什么呢?<span style="color: black;">便是</span>小米的品牌是参与感,<span style="color: black;">然则</span>在构建参与感的过程中,<span style="color: black;">咱们</span>怎么去做<span style="color: black;">制品</span>,怎么去做服务,我认为这个过程中<span style="color: black;">大众</span>应该是最后忘了营销。<img src="http://mmbiz.qpic.cn/mmbiz/uOZibAsVNWEF0Vc7OGBFPpHBrxMpkHC2kMN4HLByyGfNntOxQfN4X7YQ47XoYSTbRcugzdRCiaXHzUQa1ETJhTNQ/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;">
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