干货保藏！速卖通卖家怎么样处理买家纠纷？
<div style="color: black; text-align: left; margin-bottom: 10px;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/3MxdfbtVsEibyvRT2hticfdiaJjLxWoh9yIzTibACc4vC9TSv2SdHFQtiaOByOl2wC12At1jkARDcx2pbyIaIwNLdUw/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">速卖通卖家<span style="color: black;">怎样</span>处理买家纠纷？速卖通纠纷流程</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">I: 速卖通纠纷处理流程图</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">II: 速卖通纠纷处理流程之速卖通买家未收到货</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">III: 速卖通纠纷处理流程之速卖通买家已收到货</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">针对</span>大<span style="color: black;">都数</span>速卖通买家和速卖通卖家而言，在<span style="color: black;">全世界</span>速卖通的交易过程中可能需要处理争议。<span style="color: black;">全世界</span>速卖通的纠纷即：买方和卖方在交易过程中<span style="color: black;">无</span>达成共识的话，<span style="color: black;">她们</span>中的任何一方都<span style="color: black;">能够</span>向<span style="color: black;">全世界</span>速卖通提交纠纷申请，邀请<span style="color: black;">全世界</span>速卖通<span style="color: black;">做为</span>第三方处理问题，<span style="color: black;">然则</span>，在我看来，我<span style="color: black;">意见</span>速卖通卖家可能需要尽力与速卖通买家达成共识，<span style="color: black;">自动</span><span style="color: black;">处理</span>纠纷。 在这篇<span style="color: black;">文案</span>中，我将介绍<span style="color: black;">怎样</span>在速卖通平台上提交纠纷案件。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">那样</span>速卖通买家<span style="color: black;">倘若</span>想与卖家提交纠纷申请，应该怎么做？<span style="color: black;">按照</span>订单的交付期，<span style="color: black;">能够</span>分为两种<span style="color: black;">状况</span>。<span style="color: black;">第1</span>种是<span style="color: black;">运用</span><span style="color: black;">商场</span>快递，<span style="color: black;">倘若</span>交付期限在5天后到期，买家<span style="color: black;">能够</span>提交争议。第二个种<span style="color: black;">运用</span>普通快递，商品发货后的第五天，买家<span style="color: black;">能够</span>提交争议。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">另外</span>，买家可能提出争议总共有两种<span style="color: black;">状况</span>，即速卖通买家<span style="color: black;">已然</span>收到商品和速卖通买家未收到任何商品。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">速卖通纠纷处理流程图</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">下图是处理纠纷流程图。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/3MxdfbtVsEibyvRT2hticfdiaJjLxWoh9yIBoxwavx1j2PBwzDFm1HuiaPictWib7Aj60wz8mXsFn7ZTIkKlSCte5tMg/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">速卖通纠纷处理流程之速卖通买家未收到货</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">速卖通买家未收到货有以下<span style="color: black;">原由</span>，</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">第1</span>是买家<span style="color: black;">没法</span><span style="color: black;">运用</span>物流单号跟踪物流详情。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> 第二个<span style="color: black;">状况</span>是，<span style="color: black;">实质</span>上包裹正在运送到终端客户的路途中。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"> 再一个<span style="color: black;">状况</span>是是商品被海关扣押了。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">第四个<span style="color: black;">状况</span>是买家提交错误的收货<span style="color: black;">位置</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">卖家需要<span style="color: black;">检测</span>收件箱，不管是邮箱还是<span style="color: black;">全世界</span>速卖通上的信息中心，以<span style="color: black;">保证</span>寄出的每件商品都运送到正确的收货<span style="color: black;">位置</span>。<span style="color: black;">另外</span>，速卖通卖家需要<span style="color: black;">通知</span>买家，<span style="color: black;">倘若</span>买家更换<span style="color: black;">位置</span><span style="color: black;">或</span>买家<span style="color: black;">无</span>向海关缴纳税费，商品会退回给卖家。 <span style="color: black;">另外</span>，卖家还需要<span style="color: black;">重视</span>，普通快递发货的包裹免费退回，但<span style="color: black;">倘若</span><span style="color: black;">运用</span><span style="color: black;">商场</span>快递发货，<span style="color: black;">那样</span>一旦<span style="color: black;">出现</span>退货的话，商品退货<span style="color: black;">花费</span>是相当高的。 <span style="color: black;">因此呢</span>，速卖通卖家需要<span style="color: black;">经过</span>与买家协商来处理退货<span style="color: black;">花费</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">速卖通纠纷处理流程之速卖通买家已收到货</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">速卖通买家<span style="color: black;">已然</span>收到商品的<span style="color: black;">状况</span>下，仍然提交纠纷申请有以下<span style="color: black;">原由</span>，<span style="color: black;">包含</span><span style="color: black;">制品</span>质量问题、<span style="color: black;">制品</span>损坏、运输方式错误、<span style="color: black;">营销</span>假货等等。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">据说</span>，一旦买家在<span style="color: black;">全世界</span>速卖通上提交纠纷申请，卖家需要在5天内对纠纷做出响应。 <span style="color: black;">倘若</span><span style="color: black;">全世界</span>速卖通上的卖家<span style="color: black;">无</span><span style="color: black;">回复</span>，买家<span style="color: black;">能够</span><span style="color: black;">需求</span><span style="color: black;">全世界</span>速卖通介入进行判决。 <span style="color: black;">另外</span>，从判决生效起，<span style="color: black;">全世界</span>速卖通给卖家和买家<span style="color: black;">供给</span>为期10天处理期限用来协商<span style="color: black;">处理</span>争议。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">另外</span>，<span style="color: black;">倘若</span>商品在承诺期内正在发往收货<span style="color: black;">位置</span>途中，则判决<span style="color: black;">不可</span>生效。<span style="color: black;">同期</span>，速卖通可能就纠纷生成缺陷订单记录，速卖通卖家应该<span style="color: black;">即时</span>查看我的<span style="color: black;">全世界</span>速卖通上的所有差评。 <span style="color: black;">因此呢</span>，我<span style="color: black;">剧烈</span><span style="color: black;">意见</span>卖家应该尝试与买家谈判，以便处理所有纠纷，从而避免<span style="color: black;">经过</span><span style="color: black;">全世界</span>速卖通介入做出裁决。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/3MxdfbtVsEibyvRT2hticfdiaJjLxWoh9yIpVYtyXJbE5BgGIBiaegMVGj4QuKGjwrv0e3w3aCdcudEmicpmh463Jjw/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">在<span style="color: black;">全世界</span>速卖通进行裁决的过程中，<span style="color: black;">全世界</span>速卖通<span style="color: black;">经过</span>卖家费率来计算责任，这<span style="color: black;">寓意</span>着<span style="color: black;">全世界</span>速卖通将采取一次性索赔来判断谁应该对纠纷负责。此费率的计算式如下：</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">卖家责任率=<span style="color: black;">近期</span>90天速卖通裁决的卖家的责任/<span style="color: black;">近期</span>90天订单总数的订单数量。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">亦</span><span style="color: black;">便是</span>说卖家最好不要冒<span style="color: black;">危害</span>与买家进行纠纷裁决，<span style="color: black;">由于</span>一旦判决上卖家为责任一方，可能会面临<span style="color: black;">全世界</span>速卖通处罚。更重要的是，卖家应该<span style="color: black;">重视</span><span style="color: black;">即时</span><span style="color: black;">保存</span>备份的所有订单<span style="color: black;">仔细</span>信息，<span style="color: black;">包含</span>电子邮件、订单跟踪<span style="color: black;">仔细</span>信息、聊天记录等。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">另外</span>，买方<span style="color: black;">倘若</span><span style="color: black;">无</span>提交订单退款，这<span style="color: black;">寓意</span>着<span style="color: black;">她们</span>只能将争议提交给<span style="color: black;">全世界</span>速卖通以请求退款。 <span style="color: black;">同期</span>，一旦退款退到买家账户，阿里速卖通可能会收取部分<span style="color: black;">关联</span><span style="color: black;">花费</span>。 以下<span style="color: black;">状况</span>是<span style="color: black;">全世界</span>速卖通可能会收取的相关基本<span style="color: black;">花费</span>：</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">a. 订单完成后，<span style="color: black;">全世界</span>速卖通收取5％的资金。（<span style="color: black;">包含</span>运费和订单金额）</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">b. 帐户注册、帐户验证、<span style="color: black;">制品</span>列表、网店开业的<span style="color: black;">花费</span>完全免费;</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">c. <span style="color: black;">倘若</span>店铺会员退出，<span style="color: black;">全世界</span>速卖通会收取15美元的<span style="color: black;">花费</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">总之，买家<span style="color: black;">能够</span><span style="color: black;">经过</span>提交争议来<span style="color: black;">守护</span><span style="color: black;">她们</span>在<span style="color: black;">全世界</span>速卖通上的权利，但<span style="color: black;">她们</span>应该<span style="color: black;">首要</span>应该尝试与卖家进行沟通或协商。卖方<span style="color: black;">亦</span>应尽快对每一项争议或判决进行<span style="color: black;">回复</span>，并尽可能地买方协商<span style="color: black;">处理</span>。 需要<span style="color: black;">重视</span>的是，卖家应该主动与买家沟通，避免差评。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/3MxdfbtVsEibyvRT2hticfdiaJjLxWoh9yIGOicdwkZkY79L7hwxhlf1IaCR9HhhSDqcafNiaOAicy6iasxXWsYK4EZZQ/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/3MxdfbtVsEibyvRT2hticfdiaJjLxWoh9yIRhFDBxicIT4PPfmF0U9WICHQB8Utyh0ffRD7XdpKuaCUAbc24HYibIFA/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/3MxdfbtVsEibyvRT2hticfdiaJjLxWoh9yIRa4eTA9v4ib55z4qX5tClJP6Z4tdFLKvAPbSLc3b9y9mcDh9yKKr2SA/640?wx_fmt=jpeg&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></p>
</div>
请问、你好、求解、谁知道等。 感谢你的精彩评论，带给我新的思考角度。 楼主节操掉了，还不快捡起来！
页:
[1]