一个优秀外贸业务员的工作细节
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_gif/AYoXwQXP0wjeTUTplXoOlyBzkiaNoSnzicNCqDNt2KcBFUlpofmzp8Ex4tfEicgj5VCNsuNsJoxyIhwLdpGtFO8fQ/640?wx_fmt=gif&tp=webp&wxfrom=5&wx_lazy=1" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://mmbiz.qpic.cn/mmbiz_jpg/AYoXwQXP0wiaSmAsnEqb2Gb9ZxNuicuPftrt7fxp3e4qWiabJu4tJibVt8RabbaibMm7MiabXu2QtWSL0RyLud3ibf9Ww/640?wx_fmt=jpeg&wxfrom=5&wx_lazy=1&wx_co=1&tp=webp" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">外贸交流互助群</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">知识分享，交流互助</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><a style="color: black;"><span style="color: black;"><strong style="color: blue;">立即加入</strong></span></a></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">外贸新人不要躺着<span style="color: black;">仰慕</span>外贸<span style="color: black;">营销</span>冠军，你只看到了Top Sales光鲜亮丽的成绩，殊不知人家<span style="color: black;">背面</span>付出的<span style="color: black;">奋斗</span>！</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">想要做到Top Sales，自查一下你在工作中，<span style="color: black;">是不是</span>做到了以下细节：</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">一.关于询盘</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：<span style="color: black;">收到客户询盘或邮件<span style="color: black;">是不是</span><span style="color: black;">即时</span>就给客户回复？</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">即使没办法马上报价<span style="color: black;">或</span>回答客户的疑惑，<span style="color: black;">是不是</span><span style="color: black;">亦</span><span style="color: black;">即时</span>回复邮件，告诉对方“邮件已收到，大约什么什么时候<span style="color: black;">能够</span>回复他”？这个信号，<span style="color: black;">常常</span>是非常重要的。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">每日</span>上班后看完所有的邮件后我会先给所有的邮件客户回一封回复：“邮件<span style="color: black;">已然</span>收到，您的事情(邮件)会<span style="color: black;">火速</span>处理(回复)”。<span style="color: black;">这般</span>处理邮件的方式<span style="color: black;">首要</span>是一种礼仪和礼貌，并且<span style="color: black;">保准</span>邮件回复的<span style="color: black;">即时</span>性，<span style="color: black;">这般</span>客户的心里就会非常舒服，<span style="color: black;">亦</span><span style="color: black;">表现</span>了<span style="color: black;">咱们</span><span style="color: black;">针对</span>客户非常<span style="color: black;">注重</span>，并且给自己留了足够的处理时间。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：<span style="color: black;">发出去的邮件<span style="color: black;">是不是</span>有完整的签名？</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">包含</span>自己的名字、<span style="color: black;">机构</span>、<span style="color: black;">tel</span>、手机、<span style="color: black;">位置</span>等联系方式？<span style="color: black;">由于</span><span style="color: black;">非常多</span>时候，客户有紧急事情要联系你，<span style="color: black;">然则</span>邮件你没回，他翻了<span style="color: black;">近期</span>跟你往来的邮件，都<span style="color: black;">无</span>找到<span style="color: black;">tel</span>，这是个很郁闷的事情。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">当然你<span style="color: black;">能够</span>说，你给过他名片，<span style="color: black;">然则</span>别人真的就能完好<span style="color: black;">保存</span>你的名片，在需要的时候马上就能找到？未必，<span style="color: black;">为何</span>不给客户更便利些呢？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">回复客户的邮件时，<span style="color: black;">是不是</span>能做到回复该回复的人，抄送该抄送的人，密送该密送的人？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">写的每封邮件，<span style="color: black;">是不是</span>都在发送前仔细<span style="color: black;">检测</span>过拼写、语法、段落、字体以及标点等所有细节？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">给客户写<span style="color: black;">研发</span>信<span style="color: black;">或</span>展会邀请函，<span style="color: black;">是不是</span>能做到一对一发送，而不是抄送<span style="color: black;">或</span>密送？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">有紧急事情和客户通<span style="color: black;">tel</span>后，<span style="color: black;">是不是</span>立刻跟进邮件，把<span style="color: black;">tel</span>里讨论的东西用邮件复述一遍给客户确认？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">给客户的邮件里，<span style="color: black;">倘若</span>有<span style="color: black;">照片</span>附件，<span style="color: black;">是不是</span>做到给每张<span style="color: black;">照片</span>做好压缩处理，<span style="color: black;">掌控</span>文件<span style="color: black;">体积</span>，并重命名？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">例如</span>IMAGE1256<span style="color: black;">这般</span>的文件名是绝对不<span style="color: black;">能够</span><span style="color: black;">显现</span>的，这<span style="color: black;">暗示</span>你相机里拍摄过的第1256张<span style="color: black;">照片</span>，<span style="color: black;">针对</span>客户<span style="color: black;">基本</span><span style="color: black;">无</span>任何<span style="color: black;">道理</span>，以后看到这封邮件，都需要点开附件，才<span style="color: black;">晓得</span><span style="color: black;">照片</span>是什么，会浪费客户<span style="color: black;">非常多</span>时间。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">假设这张<span style="color: black;">照片</span>拍的是你这个订单出货时，集装箱拖柜的箱封号，那就<span style="color: black;">能够</span>重命名成“loadingsupervision-seal number”，就一目了然。客户<span style="color: black;">倘若</span>要把<span style="color: black;">照片</span>另存到电脑中，<span style="color: black;">亦</span>不需要浪费时间重命名了。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;"><span style="color: black;">2、</span>报价和样品</span></strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：<span style="color: black;">给客户的报价单，<span style="color: black;">是不是</span>文件名含有充分的信息，便于客户存档？</span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">假设给客户报一款太阳能灯KJ235的价格，自己的<span style="color: black;">机构</span>名是ABC Trading，那报价单的Excel文件就<span style="color: black;">能够</span><span style="color: black;">这般</span>命名“Quotation sheet forsolarlight(KJ235)- ABCTrading.xls”，这和上一条同理。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">给客户寄样品，<span style="color: black;">是不是</span>会把报价单打印好，随样品<span style="color: black;">一块</span>寄。让客户收到样品后，就<span style="color: black;">能够</span>立刻对照报价单看<span style="color: black;">详细</span>的<span style="color: black;">制品</span>参数和对应价格，而不是从一堆的邮件里去翻？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">给客户的样品，上面<span style="color: black;">是不是</span>有sticker<span style="color: black;">或</span>hangtag，标注<span style="color: black;">制品</span>的品名、参数及自己<span style="color: black;">机构</span>信息、联系方式以及价格？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">由于</span>客户可能针对同一款<span style="color: black;">制品</span>问几家<span style="color: black;">区别</span>的供应商要样品，在<span style="color: black;">制品</span>上加上标贴<span style="color: black;">或</span>吊卡，标注<span style="color: black;">制品</span>信息和联系方式方便客户区分和联系。<span style="color: black;">倘若</span><span style="color: black;">无</span>，<span style="color: black;">乃至</span>时间一长会<span style="color: black;">显现</span>把你的样品当成你同行寄的，结果订单给别人了。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;"><span style="color: black;">倘若</span>样品用纸箱装，<span style="color: black;">是不是</span>在箱子的上下层，各垫上<span style="color: black;">一起</span>纸板，<span style="color: black;">以避免</span>客户用刀划开箱子的时候，不小心划伤里面的样品？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">给新客户寄样品，<span style="color: black;">是不是</span>记得在快递袋<span style="color: black;">或</span>箱子里放上自己的名片，<span style="color: black;">况且</span><span style="color: black;">最少</span>放两张？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">由于</span>有的时候，客户自己留一张，<span style="color: black;">而后</span>把另一张给他上级<span style="color: black;">或</span>助手。又<span style="color: black;">或</span>客户的同事<span style="color: black;">亦</span>有类似<span style="color: black;">制品</span>的<span style="color: black;">需要</span>，那他<span style="color: black;">亦</span><span style="color: black;">能够</span>随手给别人。<span style="color: black;">非常多</span>时候只是举手之劳，多一张名片没什么，<span style="color: black;">然则</span>少一张名片，<span style="color: black;">亦</span>许就失去一个宝贵的机会。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">给客户寄文件发票等纸张类东西，<span style="color: black;">是不是</span>用塑料袋包好，再装进信封或快递袋，<span style="color: black;">以避免</span>客户一撕开，就不小心撕破了？<span style="color: black;">另一</span>，塑料袋<span style="color: black;">是不是</span>打孔，<span style="color: black;">以避免</span>胀气？<span style="color: black;">况且</span>小<span style="color: black;">孩儿</span><span style="color: black;">倘若</span>一不小心把塑料袋套头上，还有窒息的危险。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">样品被快递员取走后，<span style="color: black;">是不是</span><span style="color: black;">即时</span><span style="color: black;">供给</span>单号给客户，并扫描底单<span style="color: black;">做为</span>附件一并发送？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">寄出的样品，随时在网上<span style="color: black;">查找</span><span style="color: black;">发展</span>，一旦<span style="color: black;">发掘</span>客户<span style="color: black;">机构</span><span style="color: black;">已然</span>签收快件，只要不是客户<span style="color: black;">自己</span>签收，<span style="color: black;">是不是</span>会把网页链接和截图发邮件给客户，跟进快件<span style="color: black;">发展</span>？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">由于</span><span style="color: black;">非常多</span>大<span style="color: black;">机构</span>，都有前台<span style="color: black;">或</span>助理专门收各类包裹，若自己不跟进，<span style="color: black;">亦</span>许一两个月后，那包裹就不<span style="color: black;">晓得</span>扔到哪个角落了。等到客户想起来写邮件问你“我的样品呢？”就真的欲哭无泪了。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">三.关于合同</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">和客户<span style="color: black;">签定</span>的合同，<span style="color: black;">是不是</span>在每一页都有签字和盖章？而<span style="color: black;">不仅</span>在最后一页的签名处签字盖章？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">四.节日祝福</strong></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">节假日给客户发祝福<span style="color: black;">或</span>电子贺卡前，<span style="color: black;">是不是</span>有确认过客户的背景、国籍、宗教之类信息，确信不会马屁拍在马腿上，起反效果？</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">例如</span>说，英国人是过圣诞节的，<span style="color: black;">然则</span>你的某个潜在英国客户可能是犹太移民，他恰好是<span style="color: black;">不外</span>圣诞的，<span style="color: black;">倘若</span>你给他电子贺卡，跟他说Merry Christmas，要是客户本身脾气<span style="color: black;">欠好</span>，说不定就直接拉黑你不跟你合作了。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">跟客户聊的<span style="color: black;">不仅</span>只是生意，交流的对象都跟<span style="color: black;">咱们</span><span style="color: black;">同样</span>是人，是人就有生日，纪念日，生活的方方面面！</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;"><strong style="color: blue;">五.关于学习</strong></span></span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">Tips：</span><span style="color: black;">关注Mickey外贸圈，利用<span style="color: black;">各样</span>碎片时间在推送的<span style="color: black;">文案</span>里学习，<span style="color: black;">亦</span>许某一个不经意间看到的技巧，在你的工作中就能发挥出大<span style="color: black;">功效</span>。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">不积跬步，无以至千里。不积小流，无以成江海。学习<span style="color: black;">常常</span>都靠<span style="color: black;">持续</span>的<span style="color: black;">累积</span>和反复的总结。</span></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">外贸业务员的每一个环节，都会影响到这笔订单能否谈成！<span style="color: black;">因此</span>，<span style="color: black;">营销</span>冠军的养成取决于每一个细节的处理。</span></p>RECOMMEND<strong style="color: blue;"><span style="color: black;"><span style="color: black;">举荐</span>阅读</span></strong>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><a style="color: black;"><strong style="color: blue;"><span style="color: black;">出口<span style="color: black;">重视</span>！印尼、巴西、土耳其近期对这些<span style="color: black;">制品</span>发起调查→→</span></strong></a></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><a style="color: black;"><strong style="color: blue;"><span style="color: black;">客户更愿意<span style="color: black;">选取</span>工厂还是贸易<span style="color: black;">机构</span>？</span></strong></a></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;"><a style="color: black;"><span style="color: black;">区别</span>的海外社交<span style="color: black;">媒介</span>平台上，最佳的<span style="color: black;">照片</span>尺寸标准！</a></span></strong></p><span style="color: black;">外贸企业建站</span><span style="color: black;">
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">海外营销推广代运营</p>
</span><span style="color: black;"><strong style="color: blue;">扫码咨询<span style="color: black;">方法</span>及报价</strong></span><span style="color: black;"><strong style="color: blue;"><img src="https://mmbiz.qpic.cn/mmbiz_png/AYoXwQXP0wjPu1EBrAYyJ6TpibiabV6NeDzVSGTg2PIrDtWDm4pZlF9GKlBR5OC72uKBuMzOB3eykpFiaSnRKMK8Q/640?wx_fmt=png&tp=webp&wxfrom=5&wx_lazy=1&wx_co=1" style="width: 50%; margin-bottom: 20px;"></strong></span><span style="color: black;"><span style="color: black;">源自</span>：网络，侵删</span>
你的言辞如同繁星闪烁，点亮了我心中的夜空。 谢谢、感谢、感恩、辛苦了、有你真好等。 你的话深深触动了我，仿佛说出了我心里的声音。
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