快递外包客服是做什么的？
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/c4afeaeed3cf4adf95a457e4f9474734~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723868586&x-signature=SGnjSCPISwm%2BRPAzXDbQT8gf%2B8c%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">快递外包客服，<span style="color: black;">便是</span>为快递网点<span style="color: black;">供给</span>线上客服服务的。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">通常</span>分为进港处理投诉的客服，和出港负责跟单上报的客服。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">这个行业<span style="color: black;">已然</span>有<span style="color: black;">非常多</span>人在做了，大<span style="color: black;">体积</span>小的<span style="color: black;">机构</span>和团队几百个。可能还是有<span style="color: black;">非常多</span>网点老板<span style="color: black;">无</span>接触过快递外包客服，<span style="color: black;">无</span><span style="color: black;">运用</span>过快递外包客服，更不清楚客服外包能给网点老板带来<span style="color: black;">那些</span>好处，能省下多少钱。下面就来<span style="color: black;">仔细</span>剖析一下快递外包客服到底能为网点老板<span style="color: black;">处理</span>什么问题。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">先<span style="color: black;">仔细</span>说说快递外包客服在线上<span style="color: black;">能够</span>处理<span style="color: black;">那些</span>内容：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">投诉处理、留言|问题件 处理、电商订单分配、仲裁投诉申诉、对接客户、对接快递员|代理点|二级网点【部分快递还<span style="color: black;">能够</span>接听<span style="color: black;">tel</span>：云呼、韵呼宝……】</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">快递外包客服利用对快递<span style="color: black;">机构</span>仲裁条款的深度<span style="color: black;">认识</span>，为派件网点最大限度的减免罚款，为发件网点最大限度的减少电商客户损失。还<span style="color: black;">能够</span><span style="color: black;">经过</span>打延误为网点老板赚到钱。</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/3492e9ac487c4ab58d3cb65274358d95~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723868586&x-signature=TBm90tf8eRl9ptIZrcyopQv64jA%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">快递网点老板<span style="color: black;">选取</span>客服外包能<span style="color: black;">得到</span>什么呢？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">省钱、省事、省心</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">非常多</span>网点老板都觉得招聘到门店客服比较好，<span style="color: black;">能够</span>处理系统问题，还能处理现场快、财务等问题。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">这些老板都<span style="color: black;">无</span>细细算过客服的单票成本 ，进港客服工资对应的单票成本计算<span style="color: black;">办法</span>：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">客服工资月总额➗月到件总量=客服工资单票成本</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">重点说下客服工资月总额，客服<span style="color: black;">必须</span>轮休，<span style="color: black;">倘若</span>自己网点客服人员充足内部轮休<span style="color: black;">能够</span>排开，<span style="color: black;">那样</span>正常计算就好。<span style="color: black;">倘若</span>老板<span style="color: black;">或</span>老板娘<span style="color: black;">必须</span>代替客服<span style="color: black;">休憩</span>时工作，<span style="color: black;">那样</span>老板一天的工资就要<span style="color: black;">按照</span>每月总收入算出单日收入。利润老板每月赚10000元，替客服上一天班就要在月客服工资中加上300多。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">例如日均到件量2000票，客服月工资3000，两个人，内部轮休。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3000*2➗2000*30=0.1元／票 客服人工单票成本</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">寓意</span>着每一个进港快件，都要承担客服0.1元的工资。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">重点来了，快递外包客服的用工成本最高在0.03元／票，<span style="color: black;">选取</span>客服外包，每一票进港快件<span style="color: black;">能够</span>节省0.07元，以<span style="color: black;">以上</span>日均到件2000为例，每月节省4200元。</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/6f3370e1f1d444b09c2b657166004ead~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723868586&x-signature=6ph8Zy66XjZtnpEwf0d%2FWmQpMIU%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">除了客服工资指出意外还<span style="color: black;">能够</span>节省<span style="color: black;">那些</span>钱呢？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">1、客服招聘、培养、留存这些工作老板的时间成本。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">每月老板花在<span style="color: black;">以上</span>三件事的时间最少<span style="color: black;">亦</span>得在5天，按月收入10000元计算，5天多支出1500元。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2、新客服技能不行，经常产生罚款，为了留住客服，网点老板承担了<span style="color: black;">非常多</span>客服的罚款</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">选取</span>了客服外包以后网点老板1毛钱都会算得很清楚，一分钱都不会替外包客服承担，无形中节省了培训客服的时间成本还有为留存客服承担的罚款金额</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3、节省了跟发件客户的对账时间成本</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">出港客服外包，对账外包客服核对就好，<span style="color: black;">显现</span><span style="color: black;">无</span>拦截追回等快件，都是外包客服承担，老板只要算好快递费，省去了每月初的对账时间，<span style="color: black;">能够</span>多出去找找客户。</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/ced3edbe7dfa4a59b042c4729c76623f~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723868586&x-signature=c8rZyvaY8EZdQEdaoZKDOJ7U4Uc%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">再说下<span style="color: black;">怎样</span>让老板省事、省心</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">外包客服对接快递员、代理点、二级承包区、发件客户、投诉客户，是个中间的桥梁和纽带。<span style="color: black;">况且</span>对与<span style="color: black;">机构</span>规章制度非常<span style="color: black;">认识</span>，<span style="color: black;">能够</span>为网点最大限度规避损失，<span style="color: black;">同期</span>还<span style="color: black;">能够</span>协调客户<span style="color: black;">心情</span>。从此这些投诉、理赔等烦心事都有外包客服来<span style="color: black;">处理</span>了。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">因为</span>外包客服的专业，都会给网点整体数据做的很<span style="color: black;">美丽</span>，从前经常被总部客服骂，这个指标不合格，那个指标太低了，换成外包客服以后，指标都合格，经常收到<span style="color: black;">褒扬</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">网点投诉、跟单系统<span style="color: black;">哪些</span>事都<span style="color: black;">不消</span>理会了，专心去找客户，发展网点就好。</p>
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