意见保藏 | 术语大全:营销人必要认识的宣传专用名词
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<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">有一种痛叫做,我想和你交流却听不懂你在说什么</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">有一种心累是,面对一度数据想要分析却无从下手</p>
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<h1 style="color: black; text-align: left; margin-bottom: 10px;"><strong style="color: blue;">Part 1 最基本的名词</strong></h1>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">ROI</strong>:Return On Investment的简<span style="color: black;">叫作</span>。ROI是典型的追求效果类的营销的关键指标。在中国的互联网营销,这个值<span style="color: black;">通常</span>指的是,我花了多少钱推广费,直接产生了多少的<span style="color: black;">营销</span>。<span style="color: black;">例如</span>花了1万元做SEM推广,直接卖了3万元的货。ROI会被认为做到了3(即3:1)。这一点与财务计算上的ROI是<span style="color: black;">区别</span>的,后者是利润和投入的比值,但在互联网营销上,<span style="color: black;">大众</span><span style="color: black;">无</span>把利润<span style="color: black;">做为</span>R,而是用GMV。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Impression</strong>:意思是“<span style="color: black;">揭发</span>”,<span style="color: black;">亦</span>被<span style="color: black;">叫作</span>为“展示”或“<span style="color: black;">表示</span>”,是衡量<span style="color: black;">宣传</span>被<span style="color: black;">表示</span>的次数,一个<span style="color: black;">宣传</span>被<span style="color: black;">表示</span>了多少次,它就计数多少。<span style="color: black;">例如</span>,你打开<span style="color: black;">外链</span>的一个页面,这上面的所有<span style="color: black;">宣传</span>就被“<span style="color: black;">表示</span>”了1次,<span style="color: black;">每一个</span><span style="color: black;">宣传</span><span style="color: black;">增多</span>1个Impression。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Click</strong>:点击,<span style="color: black;">指的是</span>互联网用户点击某个<span style="color: black;">宣传</span>的次数。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">CTR</strong>:Click Through Rate,点击率。<span style="color: black;">便是</span>用click除以impression的比例。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">CPM</strong>:Cost Per Mille,这次<span style="color: black;">实质</span>上省略了impression,全文应该是cost per mille impression。Mille是千的意思,在英语中它只跟着per<span style="color: black;">一块</span>用,即per mille,<span style="color: black;">便是</span>汉语的“每千……”的意思。<span style="color: black;">因此</span>CPM是每千次展示的成本。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">CPC</strong>:Cost Per Click,每次点击的成本。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Ads</strong>:<span style="color: black;">便是</span><span style="color: black;">宣传</span>(名词)的英语复数啦。Ads = Advertisements。<span style="color: black;">倘若</span>是“做<span style="color: black;">宣传</span>”(动词),应该用Advertising。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">SEM</strong>:Search Engine Marketing的简<span style="color: black;">叫作</span>。<span style="color: black;">便是</span>搜索引擎营销。<span style="color: black;">不外</span>在中国,SEM其实仅仅指PPC。<span style="color: black;">然则</span>SEM事实上是PPC和SEO的统<span style="color: black;">叫作</span>。PPC和SEO是什么,下面有解释。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">PPC</strong>:Pay Per Click的简<span style="color: black;">叫作</span>。<span style="color: black;">通常</span>是特指搜索引擎的付费竞价排名<span style="color: black;">宣传</span>推广形式,<span style="color: black;">由于</span>搜索引擎竞价排名<span style="color: black;">仅有</span>一种收费方式,即<span style="color: black;">根据</span>点击付费。虽然<span style="color: black;">亦</span>有其他<span style="color: black;">宣传</span>形式<span style="color: black;">亦</span>是<span style="color: black;">根据</span>点击数量来进行收费,<span style="color: black;">通常</span>不被<span style="color: black;">叫作</span>为PPC,而被<span style="color: black;">叫作</span>为CPC,即Cost Per Click。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">SEO</strong>:Search Engine Optimization的简<span style="color: black;">叫作</span>。<span style="color: black;">便是</span>搜索引擎优化,<span style="color: black;">尤其</span>指搜索引擎搜索结果自然排名的优化。<span style="color: black;">所说</span>自然排名,<span style="color: black;">便是</span>不<span style="color: black;">经过</span>给搜索引擎付钱就能<span style="color: black;">得到</span>的排名。不花钱就能被搜索引擎排到前面当然是好事,但<span style="color: black;">大众</span>(<span style="color: black;">每一个</span>网站)都这么想,<span style="color: black;">因此</span>要出头还挺难的。懂得这个<span style="color: black;">行业</span>的<span style="color: black;">能手</span>过去能挣<span style="color: black;">非常多</span>钱,但今天SEO却越来越<span style="color: black;">短期</span>内就出效果,<span style="color: black;">因此</span>想要<span style="color: black;">经过</span>SEO挣快钱越来越难。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Social</strong>:社会化,是social marketing(社会化营销)<span style="color: black;">或</span>social media(社会化<span style="color: black;">媒介</span>)的简<span style="color: black;">叫作</span>,<span style="color: black;">详细</span>指二者的哪一个要看场合。社会化<span style="color: black;">媒介</span>,在中国过去是人人网、开心网之类,<span style="color: black;">此刻</span>是<span style="color: black;">微X</span>、<span style="color: black;">博客</span>、<span style="color: black;">照片</span>分享类网站应用等。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">WA</strong>:Web Analytics的缩写。<span style="color: black;">便是</span>网站分析。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">DA</strong>:Digital Marketing Analytics的缩写。数字营销分析。</p>
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<h1 style="color: black; text-align: left; margin-bottom: 10px;"><strong style="color: blue;">Part 2 流量与用户<span style="color: black;">行径</span><span style="color: black;">行业</span>的名词</strong></h1>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Bounce Rate</strong>:跳出率。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Referral</strong>:翻译为引荐<span style="color: black;">源自</span>。现实生活中,<span style="color: black;">倘若</span>我<span style="color: black;">举荐</span>你<span style="color: black;">运用</span>了某个<span style="color: black;">制品</span>,<span style="color: black;">或</span>我介绍你加入<span style="color: black;">咱们</span>光荣的党,我<span style="color: black;">便是</span>引荐人(referral)。而在数字营销中,referral<span style="color: black;">指的是</span><span style="color: black;">哪些</span>给我的网站带来了流量的其他网站,<span style="color: black;">一般</span>这些网站上会有链接到我的网站的链接。<span style="color: black;">倘若</span><span style="color: black;">无</span>做特殊的标记(如<span style="color: black;">运用</span>link tag标记)<span style="color: black;">或</span>不是特殊的流量源(<span style="color: black;">例如</span>搜索引擎),<span style="color: black;">那样</span>大部分的流量<span style="color: black;">源自</span>都会被监测工具记录为referral。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Retention</strong>:指用户的留存。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Engagement</strong>:<span style="color: black;">无</span><span style="color: black;">尤其</span>合适的中文翻译,这个指标指的是用户在网站或APP上的交互程度<span style="color: black;">或</span>参与度,<span style="color: black;">能够</span>由多个指标组合而成。<span style="color: black;">例如</span>一个网站有<span style="color: black;">非常多</span>交互<span style="color: black;">行径</span>,<span style="color: black;">包含</span>下载文档、观看视频、咨询等,<span style="color: black;">那样</span>会<span style="color: black;">按照</span><span style="color: black;">每一个</span>交互的重要程度给<span style="color: black;">每一个</span>交互<span style="color: black;">行径</span>赋值,用户每完成一个交互及赋予相应的数值,<span style="color: black;">这般</span>可以判断<span style="color: black;">区别</span>类别用户的交互程度以及<span style="color: black;">区别</span>页面的交互差异。Engagement和其他<span style="color: black;">有些</span>名词<span style="color: black;">例如</span>effectiveness、performance、acquisition等<span style="color: black;">类似</span>,都是泛指性的名词。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Session</strong>:session<span style="color: black;">实质</span>上和visit是一回事。本来,各类工具都是将用户的一次<span style="color: black;">拜访</span>(网站)<span style="color: black;">叫作</span>为visit,<span style="color: black;">然则</span>随着app的普及,visit app听起来很别扭(<span style="color: black;">由于</span><span style="color: black;">咱们</span>都是use app),<span style="color: black;">因此</span>app<span style="color: black;">亦</span>就不存在visit了,于是就用session代替。为了统一表述visit和session,有些监测工具把visit改<span style="color: black;">叫作</span>session。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Visit</strong>:即<span style="color: black;">拜访</span>。指对用户对网站的<span style="color: black;">拜访</span>,<span style="color: black;">一般</span>以30分钟为区隔。<span style="color: black;">倘若</span>超过30分钟在网站上没啥动静,则一次<span style="color: black;">拜访</span>结束。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Direct</strong>:翻译为直接<span style="color: black;">拜访</span>,<span style="color: black;">例如</span>用户直接在浏览器输入网址<span style="color: black;">拜访</span>,<span style="color: black;">或</span>用户直接点击<span style="color: black;">保藏</span>夹里的网址进行<span style="color: black;">拜访</span>,都会被记为直接<span style="color: black;">拜访</span>。除了<span style="color: black;">以上</span><span style="color: black;">状况</span>,从QQ客户端聊天窗口或<span style="color: black;">微X</span>客户端的链接直接<span style="color: black;">拜访</span>网站的<span style="color: black;">亦</span>会被记为直接<span style="color: black;">拜访</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Exit</strong>:退出,即用户离开网站或APP的<span style="color: black;">行径</span>,用户离开网站前的最后一个页面<span style="color: black;">叫作</span>为退出页(exit page),离开APP时所在的最后一个screen叫做exit screen。</p>
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<h1 style="color: black; text-align: left; margin-bottom: 10px;"><strong style="color: blue;">Part 3 效果营销<span style="color: black;">行业</span>的名词</strong></h1>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Conversion Rate</strong>:转化率。<span style="color: black;">指的是</span>从流量到<span style="color: black;">实质</span><span style="color: black;">营销</span>转化的能力。与ROI本质是<span style="color: black;">同样</span>的。只是ROI衡量的是现金(收入)对现金(支出)的对比,而转化率衡量的是<span style="color: black;">营销</span>的数量与进入<span style="color: black;">营销</span>漏斗的人数(<span style="color: black;">或</span>次数)的比例关系。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Churn和Churn Rate</strong>:客户流失和客户流失率。所有<span style="color: black;">必须</span>尽可能让用户反复购买(或付费)的生意,都有这个度量。看名字就<span style="color: black;">晓得</span>,这个度量用来描述失去客户的<span style="color: black;">状况</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">SERP</strong>:Search Engine Result Page。<span style="color: black;">便是</span>搜索引擎的搜索结果页面。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Search Query</strong>:用户的搜索词。人们在<span style="color: black;">各样</span>搜索框(典型的如搜索引擎的搜索框)内填入的词,这些词可能很不结构化,且非常随意。而keyword,则是<span style="color: black;">运用</span>搜索引擎竞价排名的<span style="color: black;">宣传</span>主设定的关键词。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Keyword</strong>:<span style="color: black;">运用</span>搜索引擎竞价排名的<span style="color: black;">宣传</span>主设定的关键词,较为结构化,较规范。这些词不可能穷尽用户的search queries,<span style="color: black;">因此呢</span>搜索引擎会把用户的search queries转变为与之最相近(<span style="color: black;">不外</span><span style="color: black;">是不是</span>真的是最相近,那就<span style="color: black;">仅有</span>搜索引擎<span style="color: black;">晓得</span>了)的keywords,<span style="color: black;">而后</span><span style="color: black;">表示</span>搜索的结果。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Organic Search</strong>:自然搜索流量源,即用户点击了自然搜索结果产生的流量,而不是点击了竞价排名(PPC)而产生的流量。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Affiliate Marketing</strong>:有时<span style="color: black;">亦</span>就直接简<span style="color: black;">叫作</span>为Affiliate。这个词在国内<span style="color: black;">无</span>对应的名词,在台湾被译作“联署营销”,<span style="color: black;">然则</span>这个翻译似乎仍然莫名其妙。Affiliate marketing<span style="color: black;">便是</span>典型的代销模式——你的东西,我帮你卖,卖出多少,你给我<span style="color: black;">根据</span><span style="color: black;">必定</span>比例提成。在互联网上,affiliate marketing变<span style="color: black;">成为了</span>我帮你引流量,我给你的流量<span style="color: black;">倘若</span>有转化了,你给我提成。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">EDM</strong>:Email Direct Marketing(电子直邮营销)的缩写,是利用电子邮件(Email)与受众进行<span style="color: black;">商场</span>交流的一种营销方式,电子邮件营销是网络营销手法中最古老的一种。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Performance</strong>:绩效,即<span style="color: black;">经过</span>营销之后<span style="color: black;">得到</span>“战果”。ROI<span style="color: black;">便是</span>一种典型的performance,<span style="color: black;">营销</span>额之类的<span style="color: black;">亦</span>是。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">GMV</strong>:Gross Merchandise Volume。这是电商经常会用到的词,书面是“毛<span style="color: black;">营销</span>量”,<span style="color: black;">实质</span><span style="color: black;">便是</span><span style="color: black;">营销</span>流水。当然,<span style="color: black;">营销</span>流水不等于最后赚到的钱。GMV=1<span style="color: black;">营销</span>额+2取消订单金额+3拒收订单金额+4退货订单金额。GMV是流水,只要你下了订单,生成订单号,就算了GMV。而这个订单转化为平台的<span style="color: black;">实质</span>收入还会有2、3、4这些流失量。下单以后<span style="color: black;">懊悔</span>了取消订单,订单送到你面前了<span style="color: black;">懊悔</span>了拒收订单,签收订单以后<span style="color: black;">懊悔</span>了要退货(这个<span style="color: black;">过程</span><span style="color: black;">区别</span>的电商平台计算<span style="color: black;">办法</span>不<span style="color: black;">同样</span>,有的平台是不管退不退货都搜算进<span style="color: black;">营销</span>额中)。总之,人艰不拆,GMV数字大,好看,<span style="color: black;">况且</span><span style="color: black;">咱们</span>监测起来<span style="color: black;">亦</span>最容易,<span style="color: black;">因此</span>这是最常用的。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">AOV</strong>:Average Order Value。平均订单价格。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Monetization</strong>:变现。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">MRR</strong>:Monthly Reoccurring Revenue,直译是每月都会产生的收入,<span style="color: black;">实质</span><span style="color: black;">便是</span>用户要交的月费。<span style="color: black;">例如</span>我办了一个158元的包月<span style="color: black;">tel</span>套餐,<span style="color: black;">针对</span>电信<span style="color: black;">机构</span>而言,我就给<span style="color: black;">她们</span>贡献了MRR 158元。</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/dfic-imagehandler/c0dc8c73-048a-4564-88ed-2261948bb524~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723534414&x-signature=490id6WzgblKeAOAxkR%2Bj4v2Rf8%3D" style="width: 50%; margin-bottom: 20px;"></div>
<h1 style="color: black; text-align: left; margin-bottom: 10px;"><strong style="color: blue;">Part 4 移动端常用的</strong></h1>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Screen</strong>:<span style="color: black;">倘若</span>说web端用page view来记录页面被浏览的次数,<span style="color: black;">那样</span>screen<span style="color: black;">便是</span>app的页面,screen view<span style="color: black;">便是</span>app的页面浏览的次数。但<span style="color: black;">由于</span>screen<span style="color: black;">无</span>page这个东西,<span style="color: black;">因此</span>就用screen来<span style="color: black;">暗示</span>。我<span style="color: black;">亦</span>不<span style="color: black;">晓得</span>应该对应什么汉语名词,<span style="color: black;">或</span>应该用“屏显”?反正相信你懂的。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">DAU</strong>:Daily Active User(日活跃用户数量)的缩写,<span style="color: black;">一般</span>统计一日(统计日)之内,登录或<span style="color: black;">运用</span>了某个<span style="color: black;">制品</span>的用户数(去除重复登录的用户),是用来衡量<span style="color: black;">制品</span>的用户粘性的重要指标。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">MAU</strong>:Monthly Active User(月活跃用户数量)的缩写,概念与DAU相仿,区别在于时间跨度。MAU除了能衡量用户粘性,还<span style="color: black;">能够</span>分析<span style="color: black;">制品</span>衰退周期。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">H5</strong>:是HTML5的简<span style="color: black;">叫作</span>。它实现的功能与Flash类似(用于实现动画和<span style="color: black;">各样</span>酷炫的人机交互界面等),<span style="color: black;">然则</span>比Flash<span style="color: black;">拥有</span>更强的兼容性,可扩展性,稳定性以及安全性,<span style="color: black;">由于</span>该技术是HTML的延展,而非如同Flash<span style="color: black;">同样</span>是一个单独创立出来的事物。<span style="color: black;">日前</span>各大互联网钜子们——<span style="color: black;">包含</span>Adobe(Flash的所有者)——都<span style="color: black;">已然</span>加入支持H5,H5在移动端几乎<span style="color: black;">已然</span>完全取代了Flash。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">ASO</strong>:App Store Optimization。狭义上指针对苹果应用商店的app排名所做的优化工作。广义则指对所有的应用市场的优化。与SEO类似,都是排名优化,只是优化的对象变<span style="color: black;">成为了</span>应用市场。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">LBS</strong>:Location Based Service,基于位置的服务。低逼格的讲<span style="color: black;">便是</span>用手机定位之后,能否<span style="color: black;">相关</span><span style="color: black;">有些</span>服务或<span style="color: black;">宣传</span>的。</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/dfic-imagehandler/eaee878c-1580-438e-83d3-fc372847284d~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723534414&x-signature=kwhLvgkaayUooQXyMS3r8GTsTu4%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">一口气说了这么多术语,不<span style="color: black;">晓得</span><span style="color: black;">大众</span>记住了几个?是不是大部分都觉得很眼熟?<span style="color: black;">不碍事</span>,马住满满看,相信你总有一天能用到~</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">点击下方“<span style="color: black;">认识</span><span style="color: black;">更加多</span>”咨询你的专属营销顾问~</p>
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感谢楼主的分享!我学到了很多。 太棒了、厉害、为你打call、点赞、非常精彩等。 说得好啊!我在外链论坛打滚这么多年,所谓阅人无数,就算没有见过猪走路,也总明白猪肉是啥味道的。
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