外贸新人怎么样接听客户tel
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">由于</span>从事境外展会的<span style="color: black;">原由</span>，<span style="color: black;">能够</span>接触到<span style="color: black;">海量</span>的外贸新人，大部分的外贸新手，受到中国传统应试教育的影响，即使拿到各类英语能力等级证书，<span style="color: black;">最后</span>在听力和<span style="color: black;">白话</span>方面想必<span style="color: black;">亦</span>不会太<span style="color: black;">熟悉</span>，<span style="color: black;">通常</span>只是应付书面上的邮件沟通，却害怕接到客户的<span style="color: black;">tel</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="//q3.itc.cn/q_70/images04/20240724/613ee0c8af6e43699a3e0b4a2439127a.png" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">正<span style="color: black;">由于</span>如此，可能就有不少外贸新手有过<span style="color: black;">这般</span>的<span style="color: black;">有些</span>经历，每次接到客户从国外打来的<span style="color: black;">tel</span>却听不太懂客户在讲什么，自己当然<span style="color: black;">亦</span><span style="color: black;">无</span>相应的话来应对，直到<span style="color: black;">tel</span>打完了<span style="color: black;">亦</span>不<span style="color: black;">晓得</span>是哪个客户。这种<span style="color: black;">状况</span>会产生两种后果：一是让客户觉得你英语<span style="color: black;">不足</span>好且<span style="color: black;">不足</span>专业，从而对你<span style="color: black;">机构</span>的实力产生<span style="color: black;">必定</span><span style="color: black;">消极</span>影响；二是很可能错失一个询盘<span style="color: black;">或</span>订单机会。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">因此</span><span style="color: black;">非常多</span>外贸业务员<span style="color: black;">便是</span>抱着求佛的<span style="color: black;">心理</span>，<span style="color: black;">期盼</span>客户能规矩地<span style="color: black;">经过</span>邮件来沟通联系。<span style="color: black;">然则</span>，做外贸久了多多少少还是会碰到<span style="color: black;">有些</span>客户直接打<span style="color: black;">tel</span>过来问询。<span style="color: black;">倘若</span>客户本身英语很好，<span style="color: black;">最少</span>能<span style="color: black;">晓得</span>对方讲的大概是关于哪方面的信息；<span style="color: black;">倘若</span>客户英语<span style="color: black;">亦</span>是<span style="color: black;">通常</span>般，<span style="color: black;">或</span>带有<span style="color: black;">地区</span>口音，那基本上<span style="color: black;">便是</span>没法有效沟通。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="//q1.itc.cn/q_70/images04/20240724/d7db887659734adfa4a1c02ed9e81a1b.png" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">当然，<span style="color: black;">倘若</span>是这种<span style="color: black;">状况</span>，<span style="color: black;">那样</span><span style="color: black;">咱们</span>的外贸新手就<span style="color: black;">必须</span>有侧重的在外贸听说能力上进行<span style="color: black;">熬炼</span>，只要这两方面的能力<span style="color: black;">提高</span>了，就不会再害怕接到客户的远洋<span style="color: black;">tel</span>了。至于<span style="color: black;">怎样</span><span style="color: black;">加强</span>外贸英语的听说能力，不在本文讨论范围，<span style="color: black;">这儿</span>就不多说了。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">经过</span>和参展外展的展商沟通，加上我自己以前和老外沟通的<span style="color: black;">关联</span>经验，就会总结出<span style="color: black;">有些</span>小窍门拿来分享，<span style="color: black;">期盼</span>能够帮到外贸新手走出<span style="color: black;">tel</span><span style="color: black;">暗影</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">1、在看到国外<span style="color: black;">tel</span>区号时，<span style="color: black;">第1</span>时间准备好纸笔，方便记录。(这个<span style="color: black;">重点</span>是为了避免手忙脚乱。)</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2、接听后，礼貌地问候"Hello!"。<span style="color: black;">而后</span>，<span style="color: black;">一般</span>客户会先说他要找谁，<span style="color: black;">倘若</span>你听到你的名字就说"This is XXX Speaking!"。(礼节性问候，<span style="color: black;">暗示</span>出亲切友好，并确认他没找错人。)你<span style="color: black;">能够</span>等客户讲完一句时，马上插进去说："Excuse me, who is speaking?"。<span style="color: black;">这般</span>，客户就告诉你他的名字，你马上记下来。接下来你<span style="color: black;">能够</span>说一句“Glad to speak with you”<span style="color: black;">而后</span>你再问他："Where are you from, please?"，<span style="color: black;">经过</span>客户的回答搞清楚他是哪个国家的客户。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">而后</span>，再问他："May I ask what you are calling about?""How may I help you?""What can I do for you?"（这三句话选一句<span style="color: black;">爱好</span>的用就<span style="color: black;">能够</span>），<span style="color: black;">这般</span>客户就会说关于哪方面的事情。<span style="color: black;">重视</span>，<span style="color: black;">一般</span>打<span style="color: black;">tel</span>过来的都是<span style="color: black;">近期</span>和你邮件联系过的，极少是新客人。<span style="color: black;">倘若</span>名字和国家你能想起<span style="color: black;">或</span>马上在邮箱<span style="color: black;">查询</span>出是和你联系过的，你就能马上<span style="color: black;">晓得</span>他会讲哪方面的问题。<span style="color: black;">倘若</span>想不起来，那就听他讲一下是关于哪个问题的。<span style="color: black;">倘若</span>你听到了<span style="color: black;">然则</span>还不太明白讲的什么，你就重复他的话给他听，那他就会对你说的<span style="color: black;">暗示</span>出"YES"或"NO"，<span style="color: black;">而后</span>你再继续提问。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">4、<span style="color: black;">倘若</span>你对客户的名字<span style="color: black;">无</span>印象，<span style="color: black;">或</span>没找到<span style="color: black;">关联</span>邮件，你<span style="color: black;">能够</span>问一句他<span style="color: black;">是不是</span>先前有发过邮件给你："Have you sent the email to me before?"，<span style="color: black;">而后</span><span style="color: black;">重视</span>听是"YES"还是"NO"。(这个是方便<span style="color: black;">查询</span>，即使当时没找到，<span style="color: black;">此刻</span>找到他的邮件<span style="color: black;">亦</span>不迟，回复时不要忘记加上一句"Thanks for your calling!"。)</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">5、<span style="color: black;">倘若</span>你<span style="color: black;">最后</span>还是<span style="color: black;">没法</span>判断出客户在说的是什么，那你就说："I understand what you said, but could you send an email to me to confirm, please?"。<span style="color: black;">而后</span>问客户<span style="color: black;">是不是</span><span style="color: black;">晓得</span>邮箱<span style="color: black;">位置</span>，不<span style="color: black;">晓得</span>的话你就告诉他，请他发邮件过来。(这个其实<span style="color: black;">亦</span>是不懂装一下懂，<span style="color: black;">倘若</span>你真的听不懂<span style="color: black;">或</span>没听懂，不要<span style="color: black;">一直</span>地说："No, I dont know!"<span style="color: black;">或</span>其它<span style="color: black;">有些</span>否定的语句。你就听他说就<span style="color: black;">能够</span>了，<span style="color: black;">而后</span><span style="color: black;">需求</span>他发邮件确认他说的内容。<span style="color: black;">这般</span>做的目的<span style="color: black;">便是</span>为了<span style="color: black;">经过</span>邮件更清楚地<span style="color: black;">晓得</span>他所表达的，<span style="color: black;">亦</span>是为了避免订单流失。)</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">6、最后要说上一句："Glad talking with you!"。(这<span style="color: black;">亦</span>是礼节性的结尾。)</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">另一</span>，在与客户<span style="color: black;">tel</span>沟通的过程中，<span style="color: black;">亦</span>要<span style="color: black;">重视</span>如下问题：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">第1</span>，你不要自己心里有包袱，认为自己英语<span style="color: black;">欠好</span>（其实<span style="color: black;">非常多</span>老外的英语<span style="color: black;">亦</span><span style="color: black;">欠好</span>，<span style="color: black;">然则</span><span style="color: black;">为何</span>人家敢说呢！），从而没办法认真听对方讲的内容。(反正英语是<span style="color: black;">欠好</span>，你就当是听不懂，能听一个是一个，就算全听不懂<span style="color: black;">亦</span>没人<span style="color: black;">晓得</span>这通<span style="color: black;">tel</span>对吧！)</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">第二，你的语速很重要，你最好一个词一个词吐出来，一是方便对方听，二是他<span style="color: black;">亦</span>会有<span style="color: black;">认识</span>的将语速放慢。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">第三，以上的用词和表达都很简单，<span style="color: black;">然则</span>要<span style="color: black;">保准</span>你有<span style="color: black;">必定</span>的条理和<span style="color: black;">规律</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">为了应对客户突如其来的<span style="color: black;">tel</span>，<span style="color: black;">做为</span>外贸业务员的<span style="color: black;">咱们</span>平时就要做好<span style="color: black;">有些</span>基本工作<span style="color: black;">或</span>说是养成良好的工作习惯：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">1、</span>邮件最好用按所属国家和客户名<span style="color: black;">叫作</span>来<span style="color: black;">归类</span>，<span style="color: black;">这般</span>在接到客户<span style="color: black;">tel</span><span style="color: black;">必须</span><span style="color: black;">即时</span>定位客户<span style="color: black;">或</span>邮件时就会大有用场了。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">2、</span>几个简单的英语单词还是要会的吧，平时多读一下这几个常用单词，争取发音<span style="color: black;">非常</span>准确。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">3、</span>当然是用SKYPE找老外多沟通，买个耳麦，找几个愿意聊天的老外在线聊。一是<span style="color: black;">认识</span>人家能<span style="color: black;">不可</span>听懂你讲的；二是熟能生巧，听多了<span style="color: black;">保准</span>你会想接到老外的<span style="color: black;">tel</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">4、</span>抓住每次进来的<span style="color: black;">tel</span>练习，找出一个适合自己听<span style="color: black;">tel</span>的方式。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">总之，与客户进行<span style="color: black;">tel</span>沟通是外贸工作的一部分，本文为外贸新手简单应付英文<span style="color: black;">tel</span>交流做了一个思路的梳理。<span style="color: black;">然则</span><span style="color: black;">做为</span>一个合格的外贸业务员，我认为还是<span style="color: black;">必须</span><span style="color: black;">经过</span><span style="color: black;">平常</span>的额外练习来<span style="color: black;">加强</span>外贸英语的听说能力，从而在客户面前<span style="color: black;">表示</span>出外贸业务员该有的业务能力和业务素质。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">最后，我是从事境外农业展会的Wendy，为<span style="color: black;">大众</span>分享适合外贸人员获客的展会讯息，欢迎各位<span style="color: black;">关联</span><span style="color: black;">行业</span>的外贸人员找我咨询报展哦<a style="color: black;"><span style="color: black;">返回<span style="color: black;">外链论坛：www.fok120.com</span>，查看<span style="color: black;">更加多</span></span></a></p>
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我完全赞同你的观点，思考很有深度。 论坛的成果是显著的，但我们不能因为成绩而沾沾自喜。 “NB”（牛×的缩写，表示叹为观止） 回顾过去一年，是艰难的一年；展望未来，是辉煌的一年。 期待与你深入交流，共探知识的无穷魅力。
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