阿里云客服回复“服务器故障致多平台崩上热搜”：已恢复服务
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">7月2日，“B站崩了”“小红书崩了”“恋与深空崩了”“酷安都崩了”等多个词条登上<span style="color: black;">博客</span>热搜。南都记者<span style="color: black;">重视</span>到，多个平台<span style="color: black;">发帖</span><span style="color: black;">叫作</span>，此番连锁故障与服务商阿里云<span style="color: black;">相关</span>。同日，阿里云客服向南都记者<span style="color: black;">暗示</span>，上海地域可用区N网络<span style="color: black;">拜访</span><span style="color: black;">显现</span><span style="color: black;">反常</span>，经过处理现已恢复，而B站服务器不是阿里云的。对此，B站客服<span style="color: black;">暗示</span>，暂不清楚故障<span style="color: black;">原由</span>，IT<span style="color: black;">分部</span>进行了抢修。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><img src="https://q1.itc.cn/q_70/images03/20240702/88ffa678616545d9bac6ab25ac344c33.jpeg" style="width: 50%; margin-bottom: 20px;"></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">多个词条登上<span style="color: black;">博客</span>热搜。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">据<span style="color: black;">认识</span>，多位网友反馈<span style="color: black;">叫作</span>B站视频评论区及个人主页<span style="color: black;">没法</span>正常加载，浏览历史、<span style="color: black;">信息</span>界面、更新界面、客服界面均<span style="color: black;">显现</span><span style="color: black;">拜访</span><span style="color: black;">阻碍</span>。客服咨询页面<span style="color: black;">表示</span>“部分功能<span style="color: black;">显现</span>故障，<span style="color: black;">已然</span>在紧急修复<span style="color: black;">其中</span>”。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">南都记者<span style="color: black;">重视</span>到，除了B站，小红书、酷安网以及恋与深空、深空之眼等手游<span style="color: black;">亦</span>都<span style="color: black;">显现</span>了网络异常问题，“B站崩了”“小红书崩了”等多个词条登上<span style="color: black;">博客</span>热搜。2日上午，阿里云客户服务中心官方<span style="color: black;">博客</span>回复酷安网<span style="color: black;">叫作</span>，“阿里云工程师正紧急处理中”。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">深空之眼手游运营团队<span style="color: black;">亦</span><span style="color: black;">发帖</span><span style="color: black;">回复</span>网络<span style="color: black;">反常</span><span style="color: black;">叫作</span>，经技术人员排查，<span style="color: black;">引起</span>网络波动<span style="color: black;">反常</span>的<span style="color: black;">详细</span>原<span style="color: black;">由于</span>阿里云服务器<span style="color: black;">出现</span>区域性故障。“当前问题已完成修复，管理员可正常连接体验游戏。”</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">针对<span style="color: black;">关联</span>故障，南都记者致电阿里云客服<span style="color: black;">认识</span><span style="color: black;">状况</span>，客服人员<span style="color: black;">暗示</span>，10时4分，阿里云监控<span style="color: black;">发掘</span>上海地域可用区N网络<span style="color: black;">拜访</span><span style="color: black;">显现</span><span style="color: black;">反常</span>。10时42分，经过处理，受影响<span style="color: black;">制品</span>服务已恢复。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">另外</span>，阿里云客服<span style="color: black;">叫作</span>，经<span style="color: black;">查找</span>，B站服务器不是阿里云的，<span style="color: black;">详细</span><span style="color: black;">状况</span><span style="color: black;">必须</span>询问B站客服。至于小红书和恋与深空的服务器是不是阿里云的，该客服<span style="color: black;">暗示</span>，暂<span style="color: black;">没法</span><span style="color: black;">查找</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">同日，小红书客服告诉南都记者，现已将该<span style="color: black;">反常</span>问题反馈给<span style="color: black;">关联</span><span style="color: black;">分部</span>跟进处理，<span style="color: black;">意见</span>用户稍后再尝试<span style="color: black;">运用</span>。恋与深空在线客服<span style="color: black;">暗示</span>，因服务器网络波动，部分用户<span style="color: black;">显现</span>短时<span style="color: black;">没法</span>登录等问题。<span style="color: black;">日前</span><span style="color: black;">已然</span>恢复正常登录，已向受影响的用户作出游戏道具<span style="color: black;">赔偿</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">B站客服则<span style="color: black;">暗示</span>，暂不清楚故障<span style="color: black;">原由</span>，IT<span style="color: black;">分部</span>进行了抢修，很抱歉带来<span style="color: black;">不方便</span>。<span style="color: black;">截止</span>发稿前，南都记者<span style="color: black;">重视</span>到，B站移动端和网页端故障功能已基本修复。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">采写：实习生 钟雅西 南都记者 冯奕然<a style="color: black;"><span style="color: black;">返回<span style="color: black;">外链论坛：www.fok120.com</span>，查看<span style="color: black;">更加多</span></span></a></p>
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