外贸英语随口说之接待客户篇
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">大众</span>好！相信各位做外贸的<span style="color: black;">伴侣</span>平时大多跟客户进行沟通交流都是用<span style="color: black;">经过</span>邮件或社交软件等载体去进行表达，但<span style="color: black;">亦</span>有不可避免的需要跟客户面对面交流的场合，<span style="color: black;">此时</span>候就要考验业务员们的听力和<span style="color: black;">白话</span>水平了。<span style="color: black;">博主</span>曾经临时接到一份帮一家服装<span style="color: black;">机构</span>做翻译的兼职，那家<span style="color: black;">机构</span>规模不大，<span style="color: black;">仅有</span>几个业务员，奈何业务员们的<span style="color: black;">白话</span>和听力水平比较欠缺，发过去的服装样本客户不满意，刚好客户来广州了，说<span style="color: black;">次日</span>要来<span style="color: black;">机构</span>面谈，尺寸、款式都要改，改好了之后<span style="color: black;">才可</span>生产。于是<span style="color: black;">博主</span>提前一晚学习了一下服装行业的专业词汇，再复习了一下外贸<span style="color: black;">平常</span>的高频词汇，<span style="color: black;">次日</span>客户说哪个位置要改，设计要怎么变动我都较清楚地传达给了服装<span style="color: black;">机构</span>一方。（ｐｓ：幸好客户是俄罗斯人，口音不太重）<span style="color: black;">制品</span>的细节谈清楚后，客户<span style="color: black;">就地</span>就下定金，让工厂安排生产了。相<span style="color: black;">针对</span>面谈，用邮件沟通时效较慢，<span style="color: black;">况且</span>可能传达不准确。可见，<span style="color: black;">白话</span>能力不是业务员的必须项，但<span style="color: black;">必定</span>是加分项。下面，<span style="color: black;">博主</span>给<span style="color: black;">大众</span>整理一下<span style="color: black;">区别</span>场合下<span style="color: black;">显现</span>的外贸高频词以及较地道的英文表达。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">（一）接待客户篇</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">商务招待是经常<span style="color: black;">出现</span>的商务活动，从办公室的一杯茶水到一场正式的饭局，陪客户观看球赛等，都属于商务招待的范围。商务招待能力不仅反映出业务员的个人素质和能力，<span style="color: black;">更加是</span>企业形象、<span style="color: black;">制品</span>质量和服务水准的<span style="color: black;">表现</span>。当客户来访时，如能做到细心招待，便能增进客户对你的好感及信任，有利于促进商务合作的成功。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">高频词汇：</p>
<div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/65ae30f7945041e8aa2178b9b2c652d2~noop.image?_iz=58558&from=article.pc_detail&lk3s=953192f4&x-expires=1723021333&x-signature=B72%2Ftn856sMCF75mufv%2FdYDg%2ByY%3D" style="width: 50%; margin-bottom: 20px;"></div>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">高频句式：</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">1、</span>在机场：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">当客户刚下飞机时，<span style="color: black;">能够</span>说：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">① 互相确认身份：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"> Excuse me, are you xxx from xxx company? I am XXX, the (职位) from xxx company. I am here to meet you.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">您好，请问您是来自xx<span style="color: black;">机构</span>的xx先生/女士吗？我是xx<span style="color: black;">机构</span>的（职位），我来接您。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"> ②寒暄：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How do you do? / Welcome to Guangzhou!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">您好！欢迎来到广州！</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Let me help you with your luggage. </p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">我来帮您拿行李吧。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How was your flight/journey? </p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">飞机旅途还好吗？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Thank you so much for coming all the way to meet us.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">感谢您千里迢迢过来中国拜访<span style="color: black;">咱们</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">It is always a pleasure to greet a friend from afar. 有朋自远方来，不<span style="color: black;">也</span>乐乎。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">I have long been looking forward to meeting you!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">久仰大名！（<span style="color: black;">始终</span><span style="color: black;">期盼</span>见到您！）</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">2、</span> 从机场去酒店途中，<span style="color: black;">或</span>不谈公事的时候可谈的<span style="color: black;">专题</span>：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">①询问客户与所在城市的<span style="color: black;">相关</span>或看法,例：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Have you ever been to Guangzhou? / Is this your first time that you have been to Guangzhou? / What do you think of Guangzhou?</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">之前有来过广州吗？/ 这是您<span style="color: black;">第1</span>次来广州吗？/ 您觉得广州这城市怎么样呢？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">②对客户讲的<span style="color: black;">专题</span><span style="color: black;">暗示</span>感兴趣并给予反应：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">What happened then? 之后<span style="color: black;">出现</span>了什么？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">What did you do / say then? <span style="color: black;">而后</span>你做了/说了什么？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How did you feel then? 那您当时感觉怎么样？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Really? 真的吗？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">That’s amazing / interesting / marvelous ！太精彩/ 有趣了！</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How awful / terrifying / embarrassing! 噢！太糟糕/尴尬了！</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Good heavens! 天啊！</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">③介绍即将入住的酒店，如：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">The hotel is located in the downtown area, only ten minutes by car from the hotel to the venue. </p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">酒店<span style="color: black;">位置于</span>广州市区，到会场<span style="color: black;">仅有</span><span style="color: black;">非常</span>钟的车程。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">④介绍所在城市的<span style="color: black;">特殊</span>、变化等，如：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">It is never too hot or too cold in Guangzhou, so it is green and has flowers all year around and it’s known as the “ flower city”.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">广州全年的天气不会太热<span style="color: black;">亦</span>不会太冷，终年常绿，鲜花常开，素有“花城“之<span style="color: black;">叫作</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Changes have taken rapidly in Guangzhou. Some urban villages have developed to commercial centers within few years.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">广州变化<span style="color: black;">非常</span><span style="color: black;">快速</span>。<span style="color: black;">有些</span>城中村在短短几年内就发展成<span style="color: black;">商场</span>中心了。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">⑤当接待完客户吃完饭时，不要说“Did you eat well?” <span style="color: black;">能够</span>说：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">How do you like the food? 这菜怎么样？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Did you enjoy the food? 这菜合口味吗？</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">⑥当客户说谢谢时，除了说”You are welcome”，还<span style="color: black;">能够</span>说：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Don’t mention it<span style="color: black;">不碍事</span>，<span style="color: black;">不消</span>客气。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Not at all. 别客气</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">No worries. 小事。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">3、</span>送别客户的时候：</strong></p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">You are welcome to visit us again any time. Our door is always open to friends.</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">欢迎你们随时再来，<span style="color: black;">咱们</span>的门对<span style="color: black;">伴侣</span>是永远敞开的。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Do come again!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">必定</span>要再来玩哈！</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">I wish you a pleasant journey! ／ Have a nice trip!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">祝您旅途愉快！</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">Take care!</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">保重</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">重视</span>：以上<span style="color: black;">博主</span>整理的<span style="color: black;">专题</span>和句式，用来接待客户基本不会出错。除此之外，闲聊时还<span style="color: black;">能够</span>谈<span style="color: black;">包含</span>天气、旅游、运动、<span style="color: black;">兴趣</span>、电影、城市建筑等<span style="color: black;">不易</span>触碰“文化禁忌“的<span style="color: black;">专题</span>。<span style="color: black;">大众</span>在接待客户之前<span style="color: black;">必定</span>要<span style="color: black;">按照</span>客户的国籍，提前<span style="color: black;">认识</span>文化差异现象，<span style="color: black;">认识</span>宗教信仰以及准备相应的<span style="color: black;">膳食</span>。</p>
<p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">欢迎关注<span style="color: black;">微X</span>公众号：外贸快易通</p>
感谢你的精彩评论，带给我新的思考角度。 你的见解独到，让我受益匪浅，期待更多交流。 楼主的文章非常有意义，提升了我的知识水平。 “BS”（鄙视的缩写）
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