fny5jt9 发表于 2024-7-24 22:28:10

员工专访｜优秀服务，追求卓越


    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">人生的路途上布满了荆棘</span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">鼓起你的勇气，大步向前</span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">请相信，路是人踏出来的</span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">别说“不行”</span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">自信，让你成功</span></span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/0568a79487c642a88ab8b6f2ac0c4270~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1722416345&amp;x-signature=VGip5GcKlHIgDGTGEHSK7UKNPSo%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">本期专访</span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">戴妙玲</span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">深圳驰宝2月份优秀续保专员</span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">在深圳驰宝有这么一个看似身材柔弱的一个女子，却平凡的岗位上做出了一番不平凡的业绩，爆发出了惊人的力量。接下来就让<span style="color: black;">咱们</span><span style="color: black;">经过</span>几个方面<span style="color: black;">一块</span>来聆听她的分享吧</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;"><span style="color: black;">专访ing~</span></span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;"><span style="color: black;">01</span></span><span style="color: black;"><span style="color: black;">请问你是什么时候进入深圳驰宝工作的？请简单介绍一下在深圳驰宝的工作经历？</span></span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">我是2013.10月走进驰宝<span style="color: black;">前门</span>，真正做续保<span style="color: black;">迄今</span>有6年时间，从零台数到100台数过程遇到了<span style="color: black;">非常多</span>困难，<span style="color: black;">由于</span>续保这个岗位是跟着市场变而变，一路都是在<span style="color: black;">持续</span>的<span style="color: black;">处理</span>困难又<span style="color: black;">持续</span>的遇到新的困难。工作中不仅让我对车辆保险及理赔流程有了<span style="color: black;">更加多</span>更深的<span style="color: black;">认识</span>，<span style="color: black;">亦</span>接触到<span style="color: black;">海量</span>的车险理赔案例，<span style="color: black;">相关</span>于车损的、<span style="color: black;">相关</span>于人伤的、物损的等等。让我更加明白了保险<span style="color: black;">针对</span>我与您的<span style="color: black;">要紧</span>性，个人<span style="color: black;">亦</span>很开心能为客户处理和<span style="color: black;">处理</span>各类问题，<span style="color: black;">亦</span>感恩于<span style="color: black;">机构</span>把我放在如此<span style="color: black;">要紧</span>的岗位上。还有非常感谢各位领导，同事一路对我工作支持和<span style="color: black;">帮忙</span>！一个人的成绩<span style="color: black;">亦</span>是离不开团队和外力支持，<span style="color: black;">此刻</span>是全员续保，对<span style="color: black;">咱们</span>的续保工作确实做出了很大的<span style="color: black;">帮忙</span>！</span></span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/5b9405ceff7649c0be19fe54a5fa7569~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1722416345&amp;x-signature=VHBZaChNLE%2FcMqZuQa9RslXMlKI%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;"><span style="color: black;">02</span></span><span style="color: black;"><span style="color: black;">你认为续保专员这份工作应具备什么样的<span style="color: black;">心理</span>和态度？</span></span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">用最专业的知识服务每一位客户，主动为客户思考，<span style="color: black;">持续</span>优化客户的服务体验，让客户感到<span style="color: black;">每一个</span>服务的细节都温暖，是我的工作<span style="color: black;">目的</span>。续保这个岗位跟其他岗位<span style="color: black;">区别</span>，续保是主动性的，<span style="color: black;">倘若</span>不主动就没业绩，<span style="color: black;">况且</span>续保市场变化多端，有时<span style="color: black;">能够</span>说<span style="color: black;">一月</span>内可能有几次的政策调换，难免会让人心情瞬间变的很糟糕<span style="color: black;">或</span>很忙乱。<span style="color: black;">因此</span>续保员要具备<span style="color: black;">阳光</span>的<span style="color: black;">心理</span>、积极面对市场的变化，<span style="color: black;">即时</span>作出<span style="color: black;">心理</span>的<span style="color: black;">调节</span>去面对客户和市场。简单的事情重复做，重复的事情用心做，这<span style="color: black;">便是</span>我<span style="color: black;">持续</span><span style="color: black;">奋斗</span>前行的方向。</span></span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/f965189fb9894f36a4b254e176fefac6~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1722416345&amp;x-signature=2lBg4MK2wikzaLGn580uBCK0Yyw%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;"><span style="color: black;">03</span></span><span style="color: black;"><span style="color: black;">你感觉最大的收获是什么？</span></span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">工作<span style="color: black;">很久</span><span style="color: black;">败兴</span>，这个岗位带给我最大的收获<span style="color: black;">便是</span>：个人工作态度 + 工作效率 + 岗位责任感 + 专业知识 = 服务；<span style="color: black;">仅有</span>服务好，<span style="color: black;">才可</span>赢得客户的认可和信任，从而<span style="color: black;">得到</span>客户给您介绍客户。<span style="color: black;">由于</span>热爱，<span style="color: black;">因此</span>卓越，<span style="color: black;">由于</span>用心，<span style="color: black;">因此</span>走心。超越期待的服务，才是通往客户内心的路。我<span style="color: black;">亦</span>将<span style="color: black;">持续</span>学习，力争做到更好。</span></span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/51e46bce1a12465195bd8535b80571f8~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1722416345&amp;x-signature=9le5j3QzoMm1%2FxaGQ9uPBDH53us%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;"><span style="color: black;">04</span></span><span style="color: black;"><span style="color: black;">近期有<span style="color: black;">那些</span>工作上的事<span style="color: black;">能够</span>分享一下？</span></span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">就以<span style="color: black;">近期</span>的续保赠送券从纸质转换成电子券的流程，过去纸质的赠送券<span style="color: black;">必要</span><span style="color: black;">每日</span>花进一个多小时<span style="color: black;">乃至</span>2个小时去登记领取，还<span style="color: black;">定时</span>交代市场部定制，<span style="color: black;">全部</span>过程既花了时间<span style="color: black;">亦</span>花了钱，<span style="color: black;">此刻</span>是全面电子化，录入系统，节省了<span style="color: black;">非常多</span>时间用于续保核心（打<span style="color: black;">tel</span>，成交客户）工作中。这点改变是很不错的。保险与<span style="color: black;">危害</span>相匹配，正如保险行业的一句话“保险<span style="color: black;">不可</span>改变<span style="color: black;">咱们</span>的生活，但能防止<span style="color: black;">咱们</span>的生活被改变，车险<span style="color: black;">亦</span>是<span style="color: black;">同样</span>的”。毕竟买车容易，修车贵，<span style="color: black;">咱们</span>不<span style="color: black;">期盼</span>在<span style="color: black;">机构</span>承保的任何一台车被拒赔。</span></span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/4a86bb6578734256bf13e4474c2c5e3f~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1722416345&amp;x-signature=O%2F9eMp7lCCv2HO3I%2BjxGkGDNYHA%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">成功是<span style="color: black;">无</span>捷径之路可走，只要脚踏实地<span style="color: black;">循序渐进</span>的走向成功，所有的付出都会给你带来意想不到的收获。在2月份，戴妙玲以她优秀的业绩，被评为2月优秀员工，并在去年<span style="color: black;">得到</span>BMW卓悦客户体验服务之星之一荣誉<span style="color: black;">叫作</span>号。</span></span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/pgc-image/100d550b374348c892c102270be278df~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1722416345&amp;x-signature=vZ%2Bm76z%2FquhnyVtHW29WKUBUlnM%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">续保犹如公司服务的一面镜子</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">客户满意、惊喜在<span style="color: black;">这儿</span><span style="color: black;">表现</span>得淋漓尽致！</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">每日</span>对着镜子来个自信的微笑</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">就像明媚的阳光......</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">相信戴妙玲会带着这份对工作的<span style="color: black;">没</span>限激情</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">持续</span><span style="color: black;">保持</span></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">成就更美好的自己！</span></p>




4lqedz 发表于 5 天前

期待你更多的精彩评论，一起交流学习。
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