论坛 › 谷歌SEO › 阿里国际站加强课：怎么样处理信用保准订单纠纷

6257rv7 发表于 2024-7-18 14:20:17

阿里国际站加强课：怎么样处理信用保准订单纠纷

    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">信用<span style="color: black;">保证</span>订单纠纷<span style="color: black;">怎样</span>处理</strong></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"> 随着平台线上交易规模的<span style="color: black;">持续</span><span style="color: black;">增多</span>，交易纠纷量<span style="color: black;">亦</span>在<span style="color: black;">持续</span><span style="color: black;">增多</span>，当遇到信用<span style="color: black;">保证</span>订单纠纷时，该<span style="color: black;">怎样</span>处理呢？针对未如期发货及<span style="color: black;">制品</span>质量问题，处理基本原则又是怎么样的呢？<span style="color: black;">下面我给<span style="color: black;">大众</span>整理了</span>信用<span style="color: black;">保证</span>订单纠纷的<span style="color: black;">操作流程和处理时可能会遇到的<span style="color: black;">有些</span>问题，<span style="color: black;">一块</span>来看下吧。</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;">纠纷处理时长是多久？</strong></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">纠纷协商期</span></strong><span style="color: black;">：</span><strong style="color: blue;"><span style="color: black;">（极速退款订单除外）</span></strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">买家：</span></strong><span style="color: black;">买家发起纠纷后，3天内双方互相协商，若协商不一致，从第4天<span style="color: black;">起始</span>，买卖双方<span style="color: black;">能够</span>申请平台介入，</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">当卖家在退款订单中提出新<span style="color: black;">方法</span>后，买家<span style="color: black;">一样</span>需在5天内针对卖家<span style="color: black;">方法</span>给出响应（“同意”或“修改退款申请”或“升级仲裁“ 或“撤销退款申请”）， 如买家超过5个自然日未响应，平台将取消退款请求</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">卖家：</span></strong><span style="color: black;">买家提交纠纷后会先进入到协商期，卖家<span style="color: black;">必须</span>在5天内做出响应（“同意“或”提出新<span style="color: black;">方法</span>“）如卖家超过5个自然日未响应，将自动升级至平台，卖家响应后待买家响应<span style="color: black;">周期</span>，若买家5天<span style="color: black;">没</span>响应，则自动撤销退款申请</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">注：买家提交纠纷申请3天后，买卖家均可手动升级至平台，整体纠纷退款协商期最长不超过30天，如30天内买卖双方未达成一致<span style="color: black;">方法</span>，将自动升级至平台</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">纠纷仲裁期：（极速退款订单除外）</span></strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">平台介入后平台会<span style="color: black;">按照</span>买卖双方举证的内容进一步取证仲裁</p>
    <strong style="color: blue;"><span style="color: black;">卖家举证：</span></strong><span style="color: black;">若<span style="color: black;">必须</span>卖家举证，请在3天内<span style="color: black;">弥补</span>证据，逾期未举证，系统会<span style="color: black;">需求</span>小二介入，小二介入率会影响供应商能力分。</span>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">买家举证：</span></strong><span style="color: black;">若<span style="color: black;">必须</span>买家<span style="color: black;">弥补</span>证据，保持关注就<span style="color: black;">能够</span>，<span style="color: black;">倘若</span>仲裁<span style="color: black;">周期</span>买家超过3天不举证纠纷会被自动关闭。<span style="color: black;">倘若</span>小二介入之后，小二会联系双方取证<span style="color: black;">或</span>协商<span style="color: black;">处理</span><span style="color: black;">方法</span>，卖家这边<span style="color: black;">能够</span>做的<span style="color: black;">重点</span><span style="color: black;">便是</span>积极<span style="color: black;">协同</span>举证，<span style="color: black;">尽可能</span>与买家协商<span style="color: black;">处理</span>。</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">注：平台介入后，<span style="color: black;">通常</span>纠纷小二响应时间为2个工作日</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">操作流程</span></strong></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">注：此操作流程<span style="color: black;">必须</span>在电脑端完成，<span style="color: black;">没</span>法在手机端操作</span><span style="color: black;"><span style="color: black;">第1</span>步：订单负责人或主账号进入My Alibaba-信用<span style="color: black;">保证</span>交易管理-所有订单，找到对应订单纠纷中订单，点击“查看退款申请”：</span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/8216e73de3414147b09590782a25b5f0~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1721322445&amp;x-signature=Bm7LqzgCfFZ1LfGnN7eo7RuL6hM%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">点击“同意“，<span style="color: black;">或</span>“提交新的<span style="color: black;">方法</span>“并<span style="color: black;">弥补</span>信息：</span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/7f63919a4611467fbef92ceab9cc8225~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1721322445&amp;x-signature=%2BxWm1Ly3MXMuefl%2F20BXGyNagxw%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">处理基本原则</span></strong></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">1、针对未如期发货问题：</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">按照</span>信用<span style="color: black;">保证</span>服务规则及合同约定的发货期判定买卖家责任</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2、针对<span style="color: black;">制品</span>质量问题：</p>若在收货后30天内对<span style="color: black;">制品</span>质量仍有疑义（<span style="color: black;">这儿</span>的收货<span style="color: black;">指的是</span>手动确认收货或系统自动确认收货）
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><span style="color: black;">能够</span>向阿里巴巴验货平台提起验货查验请求，<span style="color: black;">按照</span>信用<span style="color: black;">保证</span>服务规则、合同约定的<span style="color: black;">制品</span>质量标准及第三方验货<span style="color: black;">机构</span>（BV、TUV、SGS）出具的验货报告判定买卖家责任。验货<span style="color: black;">花费</span>先由买家付款，最后由责任方承担。</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">注：针对历史遗留的<span style="color: black;">保证</span>到发货前的信用<span style="color: black;">保证</span>订单，则在发货前（逾期发货则在发货后+15天）买家对质量有疑义则可在平台发起纠纷；</span></strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">一旦阿里巴巴纠纷团队介入后，若卖家有<span style="color: black;">更加多</span>的证据<span style="color: black;">必须</span>上传，可在后台纠纷页面<span style="color: black;">经过</span>“upload evidence”上传，上传时效<span style="color: black;">通常</span>是3个工作日内。如下图：</span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/72e0176b7cf24f4f8a57c6d40718d78d~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1721322445&amp;x-signature=MeqSzFaGyJcXJcrpzAXVV88t%2Fx4%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">信用<span style="color: black;">保证</span>纠纷<span style="color: black;">怎样</span>取消？</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">双方协商期（即未升级到平台介入前）：</span></strong><span style="color: black;"><span style="color: black;">倘若</span>与买家线下<span style="color: black;">已然</span>达成一致，买家随时<span style="color: black;">能够</span>在后台取消纠纷或点击已协商一致，如下图：</span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/0991236e18144ebc8dc26b01de6911ed~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1721322445&amp;x-signature=atV7fh%2B1Uq%2B4w8S%2F7b1YCMGsw4I%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">纠纷升级中：</span></strong><span style="color: black;"><span style="color: black;">通常</span>买家或卖家点击申请平台介入或平台自动介入，会在等待平台介入状态下，纠纷<span style="color: black;">没</span>法取消：</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">平台已介入，待买卖双方提交证据：</span></strong><span style="color: black;">此时只要是在纠纷判责完成前（达成退款前），买家都<span style="color: black;">能够</span>主动取消纠纷。</span></p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/afb7825cc4e54e88a8c2ed18d5600e1c~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1721322445&amp;x-signature=UyDQVkFL%2BXkl9lweJn1xoxWR%2FNM%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">纠</strong><span style="color: black;"><strong style="color: blue;">纷达成一致后<span style="color: black;">怎样</span>退汇？</strong></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">通常</span>双方达成一致、平台仲裁后<span style="color: black;">必须</span>退款的信用<span style="color: black;">保证</span>订单，都由平台进行退汇，流程如下：</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">当一达通账户余额与退款金额差额在500人民币以内且一达通自由资金余额不为0，一达通将先垫款。</p>若差额在500人民币以上，则<span style="color: black;">必须</span>先还款至一达通账户，<span style="color: black;">最后</span>由一达通退款给买家。
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">1.差额在500人民币以内的暂垫款，退款完成后，请<span style="color: black;">即时</span><span style="color: black;">自动</span>补缴。<span style="color: black;">倘若</span>未<span style="color: black;">即时</span>补缴，一达通将在每月15日进行强缴。 补缴操作：新增-缴费-其他<span style="color: black;">花费</span>，<span style="color: black;">花费</span>明细已在项下自动生成，请<span style="color: black;">选取</span>并补缴<span style="color: black;">就可</span>。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2.差额在500人民币以上的，阿里巴巴会在2个工作日内邮件或<span style="color: black;">tel</span>联系还款。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3. 若对退款过程有任何疑问，欢迎邮件至dispute@service.alibaba.com 咨询。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;">详细</span>后台页面如下图：</p>
    <div style="color: black; text-align: left; margin-bottom: 10px;"><img src="https://p3-sign.toutiaoimg.com/tos-cn-i-qvj2lq49k0/fb770230412c4c3a958bb3ac54c27141~noop.image?_iz=58558&amp;from=article.pc_detail&amp;lk3s=953192f4&amp;x-expires=1721322445&amp;x-signature=warQKKnnEcUcKFNMBIpLtFWXoNY%3D" style="width: 50%; margin-bottom: 20px;"></div>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><span style="color: black;"><strong style="color: blue;"><span style="color: black;">关联</span>问题解答</strong></span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 退汇是退到哪里？</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A :</span></strong>若买家之前<span style="color: black;">运用</span>的信用卡付款，原路退回。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">若买家之前<span style="color: black;">运用</span>的T/T付款，则在买家提交纠纷的时候，会<span style="color: black;">必须</span>买家填写一个银行账号，款会退回到买家填写的这个银行账号。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 退款会产生什么<span style="color: black;">花费</span>？由哪一方承担？</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong>
    </p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">银行手续费：</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">若买家之前<span style="color: black;">运用</span>的信用卡付款，退汇<span style="color: black;">没</span>银行手续费；</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">若买家之前是T/T汇款，则退回会有银行中转<span style="color: black;">花费</span>。</p>一旦退汇<span style="color: black;">触及</span>到有银行手续费，会有<span style="color: black;">关联</span>的退汇工作人员<span style="color: black;">通知</span><span style="color: black;">详细</span>手续<span style="color: black;">花费</span>。
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">汇率差：信用<span style="color: black;">保证</span>服务中买家付的是美金，<span style="color: black;">倘若</span><span style="color: black;">出现</span>赔款问题，<span style="color: black;">根据</span>赔付美金的汇率折算成人民币还款给阿里巴巴。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">手续费和汇率差由双方协商，在买家提出纠纷时，以及卖家响应纠纷时<span style="color: black;">能够</span>勾选，<span style="color: black;">通常</span>分为<strong style="color: blue;">买家承担、卖家承担、双方共担</strong>三种<span style="color: black;">状况</span>。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 从退款到买家收到<span style="color: black;">必须</span>多长的时间？</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong>当买家发起退汇后，<span style="color: black;">必须</span>先和供应商协商；等双方协商一致确定要退汇后，阿里巴巴工作人员会在1-2个工作日<span style="color: black;">上下</span>介入进来，<span style="color: black;">通常</span>在7个工作日内完成退汇操作。从阿里巴巴操作完退汇到买家收到款，TT<span style="color: black;">必须</span>3-7个工作日<span style="color: black;">上下</span>，信用卡<span style="color: black;">必须</span>12个工作日<span style="color: black;">上下</span>；e-checking需要3-4个工作日<span style="color: black;">上下</span>。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 怎么查看退款进度？</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong>纠纷达成一致要退汇后，<span style="color: black;">通常</span>在7个工作日内完成退汇操作，退汇完成之后工作人员就会先将纠纷关闭。若查看到纠纷是关闭的状态，这说明阿里巴巴平台<span style="color: black;">已然</span>将钱退给了买家。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 退汇金额与一达通账户余额的差额在500人民币以内，<span style="color: black;">为何</span>还<span style="color: black;">必须</span>垫款？</strong><strong style="color: blue;"><span style="color: black;">A : </span></strong><span style="color: black;">倘若</span>一达通账户自由资金余额为0，即使差额在500人民币以内，还是<span style="color: black;">没</span>法完成缴费，<span style="color: black;">必须</span>卖家先垫款。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 一达通的余额<span style="color: black;">是不是</span>足以退款是看什么资金？</strong><strong style="color: blue;"><span style="color: black;">A : </span></strong><span style="color: black;">能够</span>用的自由资金，在一达通后台查看</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 纠纷<span style="color: black;">已然</span>达成一致“退货退款”了，还<span style="color: black;">能够</span>修改<span style="color: black;">方法</span>吗？</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">纠纷双方达成一致“退货退款”，订单状态进入“待买家上传退货凭证”时，请引导买家查看纠纷页面是不是有“Escalate Dispute”和“Cancel Refund Request”的按钮，有的话就说明<span style="color: black;">能够</span>修改<span style="color: black;">方法</span>，<span style="color: black;">例如</span>修改为：部分退款就<span style="color: black;">能够</span>引导买家点击 “Cancel Refund Request”，撤销这次的纠纷后再重新发起纠纷，双方<span style="color: black;">选取</span>部分退款；<span style="color: black;">倘若</span>想取消纠纷继续订单的，<span style="color: black;">亦</span><span style="color: black;">同样</span>点击Cancel Refund Request”就行啦。</p>
    <span style="color: black;">注</span><strong style="color: blue;"><span style="color: black;">： 这个<span style="color: black;">日前</span>只能在PC端操作，APP上还不行哦~</span></strong>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 买家<span style="color: black;">始终</span>不清关该怎么办？</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong><span style="color: black;">买家<span style="color: black;">始终</span>不清关，要区分是谁的<span style="color: black;">原由</span><span style="color: black;">引起</span>：</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">1.买家责任或<span style="color: black;">原由</span><span style="color: black;">引起</span>货物<span style="color: black;">没</span>法顺利清关，且买家未在规<span style="color: black;">定时</span>限内采取<span style="color: black;">解救</span><span style="color: black;">办法</span>：</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">阿里巴巴支持将货款支付给卖家，货物<span style="color: black;">没</span>法送达的<span style="color: black;">危害</span>由买家<span style="color: black;">自动</span>承担；</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">2.因卖家<span style="color: black;">原由</span><span style="color: black;">引起</span>且未在规<span style="color: black;">定时</span>限内采取<span style="color: black;">解救</span><span style="color: black;">办法</span>：</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">阿里巴巴支持退款予买家，货物<span style="color: black;">没</span>法退回予卖家的<span style="color: black;">危害</span>由卖家承担。</p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">3.<span style="color: black;">倘若</span>是缺少证书类的：</p>要看双方<span style="color: black;">是不是</span>有约定过证书。在订单洽谈过程中，供应商有义务提醒买家<span style="color: black;">必须</span><span style="color: black;">重视</span>证书事宜，<span style="color: black;">倘若</span>供应商做了提醒但买家仍未约定证书<span style="color: black;">引起</span>清关问题的，买家承担责任。<span style="color: black;">倘若</span>供应商并未尽到提醒义务，供应商需承担责任。
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;">Q : 客户收到货后<span style="color: black;">没</span>理由<span style="color: black;">需求</span>退货<span style="color: black;">能够</span>拒绝吗？</strong></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;"><strong style="color: blue;"><span style="color: black;">A : </span></strong><span style="color: black;">信用<span style="color: black;">保证</span>订单卖家在发货后，<span style="color: black;">倘若</span><span style="color: black;">没</span>逾期发货问题、<span style="color: black;">亦</span><span style="color: black;">没</span>质量问题，买家<span style="color: black;">没</span>理由<span style="color: black;">需求</span>退货退款（发起线上贸易纠纷），卖家<span style="color: black;">能够</span>“拒绝”买家纠纷<span style="color: black;">需求</span>，<span style="color: black;">或</span>“提出新<span style="color: black;">方法</span>”。</span></p>
    <p style="font-size: 16px; color: black; line-height: 40px; text-align: left; margin-bottom: 15px;">以上<span style="color: black;">便是</span><span style="color: black;">怎样</span>处理信用<span style="color: black;">保证</span>订单纠纷的<span style="color: black;">所有</span>内容啦，后续<span style="color: black;">咱们</span>还会介绍<span style="color: black;">更加多</span>的店铺运营知识和运营技巧，<span style="color: black;">关注<span style="color: black;">咱们</span>，<span style="color: black;">每日</span>为您带来<span style="color: black;">更加多</span>运营干货！</span></p>
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18128071341 发表于 2024-8-28 15:43:01

外贸B2B平台有哪些？

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